Brandon Ferguson
San Antonio,TX
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
10
10
years of professional experience
Work History
General Manager
Caliber Auto Care
San Antonio, United States
11.2021 - 09.2022
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures
Service Advisor
Caliber Auto Care/ Service First Automotive
San Antonio, TX
02.2020 - 11.2021
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Developed estimates by costing materials, supplies and labor.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
- Documented problems and corrective actions to maintain records.
- Handled customer issues with confidence, using [Skill] to provide effective resolution.
- Developed documentation and logs of implemented solutions and generated and submitted reports.
- Exceeded goals through effective task prioritization and great work ethic
Jiffy Lube
Service Tech
San Antonio, TX
07.2017 - 01.2020
- Kept shop areas neat, clean and free of safety hazards.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Topped off fluids in vehicle engines to lubricate, protect and cool engine.
- Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
- Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
- Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
Sales Associate/Forklift Operator
Southern States Cooperative
Germantown , MD
06.2012 - 07.2017
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Unloaded materials and goods at designated locations for best project availability.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
Education
High School Diploma -
Northwest High School
Germantown, MD06.2003
Skills
- Department Oversight
- Hiring and Onboarding
- Focus and Follow-Through
- Administrative Management
- Sales Tracking
- Policy Development and Enforcement
- Overhead Welding Position
- Hand and Power Tool Operation
- Verbal and Written Communication
- Warehouse Management Systems
- PPE Compliance
- Teamwork and Collaboration
- Incident Reporting
Timeline
General Manager
Caliber Auto Care
11.2021 - 09.2022
Service Advisor
Caliber Auto Care/ Service First Automotive
02.2020 - 11.2021
Jiffy Lube
Service Tech
07.2017 - 01.2020
Sales Associate/Forklift Operator
Southern States Cooperative
06.2012 - 07.2017
High School Diploma -
Northwest High School
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