Brandon Fernandez
Ossining,NY
Summary
Proven to excel in high-pressure environments, I leveraged my cash handling expertise and exceptional communication skills at McDonald's to enhance customer satisfaction and drive sales. Demonstrating reliability and a knack for multitasking, I consistently met performance goals, contributing to the team's success by fostering positive customer interactions and streamlining operations. Even turning new customers into regular customers due to my interaction with them making their day a positive one ive demonstrated that even when it got busy i could handle the orders and still have customer satisfaction and money handling accuracy not forgetting accurate orders too. Following the working place rules having positive outcomes with not just the crew members but everyone else like store manager and shift managers, and customers,
Overview
2
2
years of professional experience
Work History
Drive-Thru Cashier
Mcdonalds
3078 E Main St Mohegan Lake NY 10547
04.2022 - 05.2024
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Assisted customers with menu items and accurate order fulfillment.
- Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
- Demonstrated excellent customer service skills to increase customer satisfaction.
- Developed strong communication skills while interacting with diverse clientele daily.
- Established effective rapport with returning customers, fostering a welcoming environment at the drive-thru window.
- Cross-trained in other areas of restaurant to provide additional support during busy periods.
- Followed company policies and procedures regarding cash handling.
- Assisted in training new drive-thru staff members, ensuring proper procedures were followed consistently.
- Resolved problems with orders quickly and offered refund or replacement.
- Monitored customer orders to confirm accuracy in preparation and delivery.
- Collaborated with fellow team members to ensure smooth workflows and exceptional customer experiences during all shifts worked.
- worked really well with other crew members
- Contributed to improved overall sales numbers through upselling techniques and suggestive selling strategies.
- Recognized for excellent customer interactions due to ability to quickly assess individual needs while maintaining a positive attitude even under stressful conditions.
- Consistently met or exceeded performance goals set by management in regard to speed of service metrics while maintaining an unwavering focus on quality control measures in food preparation tasks performed as needed during busy periods or staff shortages.
- Identified price of goods and calculated bills with optical price scanners, calculators, and cash registers.
- Handled cash with high accuracy and took care to check bills for fraud.
- rapidly gave change back with accuracy
Education
No Degree -
Ossining High School
Ossining, NY06.2026
Skills
- Excellent Communication
- Multitasking and Organization
- Flexible Schedule
- Reliability and punctuality
- Cash Handling
- Cash handling expertise
- Order Accuracy
- Honest and Dependable
- Basic Mathematics
- Customer Service
- Problem-Solving
Languages
Spanish
Full Professional
Timeline
Drive-Thru Cashier
Mcdonalds
04.2022 - 05.2024
No Degree -
Ossining High School