Brandon Flowers
Brownsville,TX
Summary
Dependable professional with excellent customer service, organizational and communication skills. Anticipates customer needs and provides service proactively while quickly and accurately responding to customer inquiries. Demonstrates consistently positive attitude and creates welcoming atmosphere for customers and colleagues. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Bowl Attendant
Main Event
06.2022 - Current
- Kept bowling facilities clean, neat, and organized to give areas professional and fresh appeal.
- Assisted guests in providing proper bowling equipment such as aided ramps, bowling shoes, and proper sized and weighted bowling balls.
- Developed and maintained strong relationships with guests to increase loyalty, trust and satisfaction with the company.
- Responded to guest requests efficiently and with knowledgeable assistance, often regarding bowling interface systems or packaging promotions.
- Operated computer systems responsible for controlling twenty-two bowling lanes.
Barista
Kroger's Supermarket (Starbucks)
02.2023 - 07.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
Produce Associate
Kroger's Supermarket
02.2023 - 07.2023
- Stocked fruits and vegetables and removed old or poor quality products.
- Pleasantly greeted customers and provided prompt and courteous service.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Completed prep work on pre-packaged vegetables and fruits.
- Operated balers, power jacks and slicing machines.
- Checked for outdated and overripe grocery items and removed from inventory.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
Curbside Associate
Kroger's Supermarket
02.2023 - 07.2023
- Provided product price information to customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Loaded orders at customer's vehicles.
Front Desk Associate
Gold's Gym
09.2018 - 01.2020
- Maintained cleanliness and organization of front desk area.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved billing claims and issues over cellular communications, in person, and via computer for guests and provided confirmation information.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Enforced policies and procedures to increase efficiency.
Education
Bachelor of Arts - History
University of Texas Rio Grande Valley
Brownsville, TX12.2022
High School Diploma -
Veterans Memorial Early College High School
Brownsville, TX06.2016
Skills
- Goal-Oriented
- Complex Problem-Solving
- Leadership traits
- Honest
- Adaptability
- Attention to detail
Additional Information
References
Lauren- Assistant Store Manager at Kroger Supermarket
(260) 438-3417
Pablo Garcia- Co-worker at Main Event
(956) 551-4251
Elaine- Starbucks Manager at Kroger Supermarket
(260) 403-9807
Timeline
Barista
Kroger's Supermarket (Starbucks)
02.2023 - 07.2023
Produce Associate
Kroger's Supermarket
02.2023 - 07.2023
Curbside Associate
Kroger's Supermarket
02.2023 - 07.2023
Bowl Attendant
Main Event
06.2022 - Current
Front Desk Associate
Gold's Gym
09.2018 - 01.2020
Bachelor of Arts - History
University of Texas Rio Grande Valley
High School Diploma -
Veterans Memorial Early College High School
Similar Profiles
Arturo VelasquezArturo Velasquez
Assistant General Manager at Main EventAssistant General Manager at Main Event
Ricky GomezRicky Gomez
Operations Manager at Main EventOperations Manager at Main Event
AKHILESH MOPURIAKHILESH MOPURI
Technician at MAIN EVENTTechnician at MAIN EVENT
Wyatt BreazealeWyatt Breazeale
Main Event - Games Department Lead at Main EventMain Event - Games Department Lead at Main Event
Abraham RinconAbraham Rincon
Deli Associate at Jason DeliDeli Associate at Jason Deli