Claire Osborne
Summary
Dynamic and detail-oriented professional with extensive experience at United Airlines. Proven ability to resolve customer issues efficiently while utilizing strong interpersonal and active listening skills. Recognized for enhancing passenger comfort and safety, demonstrating exceptional conflict resolution capabilities in high-pressure environments. A quick learner committed to delivering outstanding service.
Flexible hard worker ready to learn and contribute to team success.
Overview
11
11
years of professional experience
Work History
Flight Attendant
United Airlines
Los Angeles
08.1987 - 05.1998
- Responded to medical emergencies as needed during flights.
- Conducted periodic trips through cabin to monitor passenger comfort.
- Controlled flight environment by responding to disruptive passengers per FAA and federal guidelines.
Customer Contact Center - Lead S
United Airlines
Chicago
- Managed a wide variety of customer issues quickly and efficiently
- Utilized active listening skills, asked
- Built customer confidence by listening
Education
Bachelor of Arts -
University of New Haven
West Haven01.1983
Skills
- Customer-oriented
- Goal-oriented
- Detail-oriented
- Quick Learner
- Excellent telephone etiquette
- Active listening skills
- Strong interpersonal skills
- Conflict resolution
Timeline
Flight Attendant
United Airlines
08.1987 - 05.1998
Customer Contact Center - Lead S
United Airlines
Bachelor of Arts -
University of New Haven