Brandon Francis
Orlando,FL
Summary
Certified Registered Behavioral Technician with extensive experience in executing treatment plans for individuals with developmental disorders. Proven analytical skills and proficiency in observing and documenting patient behavior. Collaborates effectively with interdisciplinary teams to enhance patient outcomes. Background in customer service, ensuring high-quality support and satisfaction during interactions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
Little Tesla Pediatric Therapy
Orlando , FL
06.2024 - Current
- Provided direct one-on-one instruction to children with autism in a variety of settings.
- Developed and implemented behavior intervention plans based on individualized needs.
- Conducted Functional Behavior Assessments to identify target behaviors and develop strategies for reduction and elimination.
Mental Health Technician
University Behavioral Center
Orlando, FL
07.2022 - 06.2024
- Observed patient behaviors and mental status, and notified the RN of unusual or potentially dangerous occurrences.
- Identified behaviors that necessitated intervention, and obtained assistance from qualified personnel to complete the intervention.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
Customer Service Representative
Chewy Inc.
Hollywood, Florida
03.2020 - 02.2021
- Answer and direct 50 calls per shift, with a goal of problem-solving to determine appropriate solutions for customers
- Respond to calls, providing quality customer service to customers inquiring about Chewy supplies and products
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor's of Science - Psychology
University of Central Florida
Orlando, FL12-2024
Associates of Arts - Psychology
Broward College
Hollywood, FL12.2020
Skills
- Microsoft Office Word
- Excel
- PowerPoint
- Outlook
- Crisis resolution
- Customer service
- Behavior observation
- Critical thinking
Accomplishments
- Sergeant at arms, Iota Phi Theta Fraternity INC., 2021-2022
- Dean's List, Broward College/University of Central Florida, 2018-2022
- National Society of Leadership and Success Member, Broward College/University of Central Florida, 2019/2024
Certification
- Certified Registered Behavioral Technician
- CPR certified
Timeline
Registered Behavior Technician
Little Tesla Pediatric Therapy
06.2024 - Current
Mental Health Technician
University Behavioral Center
07.2022 - 06.2024
Customer Service Representative
Chewy Inc.
03.2020 - 02.2021
Bachelor's of Science - Psychology
University of Central Florida
Associates of Arts - Psychology
Broward College
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