Brandon Frazier
Houston,TX
Summary
Dedicated and proficient IT professional with two years of hands-on experience, eager to secure a stimulating role in End User Support. Adept in troubleshooting and problem-solving, I aim to leverage my expertise to enhance organizational efficiency and contribute significantly to its success.
Overview
2
2
years of professional experience
Work History
IT Solution Center Tech
HCLTech (ExxonMobil contractor)
08.2022 - Current
- Methodically track service requests and meticulously document resolutions within the ticketing system.
- Execute administrative duties, encompassing the coordination of equipment or laptop loaners, and other essential services/items for company users.
- Conduct software upgrades for existing installations as deemed necessary and authorized, or initiate requests for new software acquisitions.
- Cultivate a positive support environment for customers, fostering trust and rapport with corporate users through a consistently professional demeanor and an empathetic approach towards understanding customer concerns.
- Assume responsibility for the closure of service requests, including the classification, assignment, tracking, and timely completion of each request.
- Identify and rectify issues through diagnostic reviews and the development of comprehensive error reports upon request.
- Provide adept solutions to software, hardware, and system issues through diligent research, diagnosis, troubleshooting, and the judicious application of available information and resources
Education
Bachelor of Science in Information -
University of Phoenix
Phoenix, AZ01.2022
Skills
- Proficient in Win 10, Win 11 & MS Office, Service Now ticketing application
- Strong knowledge of supporting end user peripherals, like printer, scanners and non-standard devices
- Excellent problem-solving and troubleshooting skills
- Ability to work independently and as part of a team
- Strong communication and interpersonal skills
- Multitasking and Organization
- Works Well Under Pressure
References
Available upon request
Timeline
IT Solution Center Tech
HCLTech (ExxonMobil contractor)
08.2022 - Current
Bachelor of Science in Information -
University of Phoenix
Similar Profiles
NTOMCHUKWU EMEPURUNTOMCHUKWU EMEPURU
Process Technician at Prime Atlantic Limited (Contractor To ExxonMobil)Process Technician at Prime Atlantic Limited (Contractor To ExxonMobil)
Mohd Najib Faiz Bin Ahmad SabriMohd Najib Faiz Bin Ahmad Sabri
Server Engineer at Dexian Disys Malaysia Pvt. Ltd (Contractor For ExxonMobil Malaysia Pvt. Ltd)Server Engineer at Dexian Disys Malaysia Pvt. Ltd (Contractor For ExxonMobil Malaysia Pvt. Ltd)
Selvamuthukumaran K SSelvamuthukumaran K S
Operation Analyst at HCLTechOperation Analyst at HCLTech