Brandon Frazier
Houston,TX
Summary
Dedicated and proficient IT professional with two years of hands-on experience, eager to secure a stimulating role in End User Support. Adept in troubleshooting and problem-solving, I aim to leverage my expertise to enhance organizational efficiency and contribute significantly to its success.
Overview
2
2
years of professional experience
Work History
IT Solution Center Tech
HCLTech (ExxonMobil contractor)
2022.08 - Current
- Methodically track service requests and meticulously document resolutions within the ticketing system.
- Execute administrative duties, encompassing the coordination of equipment or laptop loaners, and other essential services/items for company users.
- Conduct software upgrades for existing installations as deemed necessary and authorized, or initiate requests for new software acquisitions.
- Cultivate a positive support environment for customers, fostering trust and rapport with corporate users through a consistently professional demeanor and an empathetic approach towards understanding customer concerns.
- Assume responsibility for the closure of service requests, including the classification, assignment, tracking, and timely completion of each request.
- Identify and rectify issues through diagnostic reviews and the development of comprehensive error reports upon request.
- Provide adept solutions to software, hardware, and system issues through diligent research, diagnosis, troubleshooting, and the judicious application of available information and resources
Education
Bachelor of Science in Information -
University of Phoenix
Phoenix, AZ01.2022
Skills
- Proficient in Win 10, Win 11 & MS Office, Service Now ticketing application
- Strong knowledge of supporting end user peripherals, like printer, scanners and non-standard devices
- Excellent problem-solving and troubleshooting skills
- Ability to work independently and as part of a team
- Strong communication and interpersonal skills
- Multitasking and Organization
- Works Well Under Pressure
References
Available upon request
Timeline
IT Solution Center Tech
HCLTech (ExxonMobil contractor)
2022.08 - Current
Bachelor of Science in Information -
University of Phoenix
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