Brandon Dean
Atlanta,GA
Summary
Motivated Business Operations Coordinator with over a decade of experience in multiple roles with exceptional customer service and projected management skills. Delivering well-developed action preparedness plans, favorable vendor contracts and comprehensive regulations compliance.
Overview
11
11
years of professional experience
Work History
Facilities Coordinator
PGA Tour Superstore Corporate Office
Atlanta, GA
01.2025 - Current
- Detail-oriented aids in managing facility operations, vendor relations, maintenance programs, optimizing maintenance processes, and ensuring compliance with safety standards. Proven track record in enhancing operational efficiency and supporting organizational goals.
- Deliver exceptional customer service by promptly addressing staff issues and ensuring employee needs were met.
- Lead the planning and execution of facility projects, including office relocations and setups across multiple sites.
- Coordinate urgent maintenance activities with property management to ensure timely resolutions.
- Track and report on government property assets, ensuring compliance for all personnel.
- Maintain global accountability for property, enhancing asset management processes.
- Manage subcontractors and facilitated monthly meetings to foster strong client relationships.
- Conduct regular inventory audits to uphold property accountability and compliance.
- Process purchase requests for essential equipment, optimizing procurement for various operations.
On-site Staffing Manager / Personnel Supervisor/ Field Recruiter
Hire Dynamics / EmployBridge
Atlanta, GA
01.2021 - 01.2025
- Directly reported to the Director HR & Operations Manager and assisted managers in conflict resolution and alignment with organizational goals. Improved employee engagement and employee recruitment and retention. Oversee new-employee orientations, communication of benefits, e-verified notice, and harassment training.
- Communicate concerns regarding the performance of our partners or service providers business partners with timely and effective communication in addressing any challenges that arose.
- Enforce company policies and procedures and be able to effectively address personnel issues as outlined by HR procedures.
- Diligent in maintaining accurate and comprehensive records, which has resulted in a 10% annual reduction in benefit costs.
- Consistently delivered critical staffing metrics and trends for reports, generating statistical/operational reports, and supporting the development of EE01 Reports and EEO/AA plans.
- Successfully managed a wide range if human resource projects, reporting, and presentation.
- Implemented diversity efforts, overseeing recruitment, addressing budgeting issues, and resolving payment problems.
Auto LLR – Claim Handler
State Farm Insurance
Dunwoody, GA
01.2016 - 2021
- Accomplished claims agent applying consistent knowledge of auto policies and endorsements, state laws and regulations, customer service acumen, automotive repair methods and procedures to new and existing customers.
- Deliver a remarkable customer experience throughout reporting and handling of minor claims, identifying and addressing individual needs over 100 incoming calls daily to effectively route claims to other personnel.
- Dedicated internal resource for other loss intake claim handlers with direct influence on higher positive rates of final outcomes serving customer claims.
- Team partner in overseeing the required training and/or performance coaching of new hires including serving as primary member the implementation team of new operational processes, data systems and service applications.
- Investigate, evaluate, and settle claims, applying technical knowledge and human relations skills to effect fair and prompt disposal of cases and to contribute to a reduced loss ratio.
- Audit claims investigated by insurance adjusters by further examining claim discrepancies then determining approval of authorization of payments.
- Currently licensed and certified in all fifty states maintaining certification through testing and completion of continuing educational credits.
Education
Bachelor of Arts - Business Administration, Marketing
University of Miami
Skills
- MS Office 365
- Virtual Platforms (MS Teams, Zoom, Duo, Skype, WebEx)
- Data Tracking Systems with Case Management
- Work order management
- Vendor coordination
- Repairs and maintenance
- Budget administration
- Teamwork and collaboration
- Team leadership
- Project management
- Leadership skills
EXPERT MASTERY
- Critical Thinking & Effective Problem-Solving
- Self – Regulated & Flexible Time Management
- Call Center & Direct Customer Services
- Case Management & Relationship Building
- Team Collaboration & Leadership
- Account Investigation & Conciliation
- Staff Training & Performance Mentor
- Career Counseling & Life Coaching
Timeline
Facilities Coordinator
PGA Tour Superstore Corporate Office
01.2025 - Current
On-site Staffing Manager / Personnel Supervisor/ Field Recruiter
Hire Dynamics / EmployBridge
01.2021 - 01.2025
Auto LLR – Claim Handler
State Farm Insurance
01.2016 - 2021
Bachelor of Arts - Business Administration, Marketing
University of Miami