INDINIKKA JENKINS
Houston,USA
Summary
Detail-oriented professional with experience in quality control auditing and title coordination, ensuring compliance with industry standards and regulatory requirements. Proven ability to identify process improvements and maintain accurate records via reports. Adept at managing deadlines in fast-paced environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Title Coordinator
Stellantis Financial Services
06.2024 - Current
- Streamline title coordination processes by implementing efficient communication and documentation strategies.
- Enhance customer satisfaction with timely and accurate delivery of titles and release of lien documents, meeting strict deadlines consistently.
- Utilize advanced software tools effectively to expedite the retrieval of relevant data pertaining to each specific case handled.
- Maintain up-to-date knowledge of industry trends and changes, applying new insights to daily tasks.
- Ensure compliance with regulatory requirements throughout all aspects of the title coordination process.
- Assist in training new Title Coordinators, sharing knowledge and expertise to improve department performance.
- Maintain confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Contacted Motor Vehicle Departments to determine status of pending titles.
Marketing Brand Advocate
Public Label
06.2022 - 06.2024
- Offered suggestions for improving overall effectiveness of program based on personal observations or collected customer feedback.
- Maintained up-to-date knowledge of industry trends, competitor activity, and consumer preferences through ongoing training sessions.
- Conducted market research to identify target customers and potential opportunities for growth.
- Increased sales through effective communication of product benefits, special offers, or exclusive promotions available only during demonstrations or events.
Administrative Coordinator
Surprise Valley Resources L.L.C.
02.2020 - 05.2022
- Organized and updated file systems, keeping records easily retrievable.
- Updated databases and spreadsheets regularly to track progress.
- Supported workflow of daily administrative tasks to achieve targets and deadlines.
- Processed invoices, expense reports, and lease purchase reports according to company policies.
- Proofread documents for grammar, spelling, and formatting errors before distribution.
Quality Assurance Specialist
Professional Firefighters Association Of Louisiana
08.2016 - 11.2019
- Assisted with onboarding new employees by providing orientation materials and setting up workstations.
- Managed incoming and outgoing mail, packages and faxes.
- Audited existing call center systems to detect deficiencies and identify improvement strategies.
- Assessed agent performance and identified areas for improvement to enhance customer experience and overall call center efficiency.
Rehab Therapy Technician
The Therapy Center at Baton Rouge Healthcare
03.2015 - 08.2016
- Maintained organized files and stocked supplies to support team needs.
- Performed administrative tasks, including filing medical records and answering phone calls.
- Collaborated with other healthcare professionals to ensure comprehensive care for patients and coordinated appointment schedules for therapists and patients.
- Prepared supplies and forms for each day's therapy appointments.
- Maintained confidentiality of sensitive patient data in accordance with HIPAA regulations.
Front Desk Receptionist
Forum Salon
05.2012 - 02.2015
- Answered incoming telephone calls to answer questions, direct callers, and take messages for staff.
- Collected payments for services and updated accounts to reflect new balances.
- Notified staff of arrivals and upcoming meeting times, maintaining appointment schedules.
- Scheduled, coordinated and confirmed appointments and meetings.
Education
Cognitive Psychology
Alcorn State University
Lorman, MSSkills
- Attention to Detail
- Customer Service
- Time Management
- Invoices Resolution
- MS Office 365
- MS Excel
- MS Access
- Pivot Tables
- Problem Solving
- Inbound & Outbound Calls
- Critical Thinking
- Target Deadlines
- Quality Assurance
- Salesforce Software
- Effective Communication
- Research Analysis
Certification
Notary Public, State of Texas
Timeline
Title Coordinator
Stellantis Financial Services
06.2024 - Current
Marketing Brand Advocate
Public Label
06.2022 - 06.2024
Administrative Coordinator
Surprise Valley Resources L.L.C.
02.2020 - 05.2022
Quality Assurance Specialist
Professional Firefighters Association Of Louisiana
08.2016 - 11.2019
Rehab Therapy Technician
The Therapy Center at Baton Rouge Healthcare
03.2015 - 08.2016
Front Desk Receptionist
Forum Salon
05.2012 - 02.2015
Cognitive Psychology
Alcorn State University