Brandon Garrison
Lott
Summary
Results-driven Trainer leveraging strong leadership to enhance employee performance through strategic initiatives. Builds effective relationships to promote collaboration among teams and management. Adaptable in fast-paced environments, committed to maintaining safe and organized workspaces while achieving high-quality outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Care Taker
Ascension Providence Hospital
Waco
02.2025 - 02.2026
- Monitored patient health and reported changes to medical staff promptly.
- Assisted patients with daily living activities and personal care needs, promoting dignity and independence.
- Provided emotional support and companionship, enhancing patient well-being and family comfort.
- Observed changes in patient behavior or physical condition and reported any issues immediately.
- Responded promptly to requests from physicians, nurses, and other staff, facilitating seamless care delivery.
- Documented patient observations and care activities accurately in records.
- Trained new staff on patient care protocols and best practices efficiently.
Team Leader Manager
FedEx
11.2024 - 01.2025
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Developed strong relationships with cross-functional departments to support successful project execution.
- Boosted employee morale through regular recognition of outstanding work and providing opportunities for professional growth.
Package Handler
Fedex Inc.
05.2018 - 11.2024
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Demonstrated commitment to quality control by consistently meeting or exceeding company standards for accuracy in sorting and labeling packages.
- Boosted team performance with consistent punctuality, maintaining a strong attendance record throughout employment tenure.
- Provided training support for new hires, sharing knowledge of best practices in package handling procedures.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Proved successful working within tight deadlines and a fast-paced environment.
- Aided in maintaining warehouse cleanliness, ensuring an organized workspace conducive to efficient operations.
Customer Service Representative
Southwest Credit Systems
Dallas
01.2021 - 08.2021
- Processed payments and maintained accurate transaction records to ensure financial integrity.
- Answered customer inquiries and provided accurate information regarding products and services, enhancing customer understanding.
- Resolved customer problems with knowledgeable and friendly service, promoting high satisfaction and loyalty.
Service Porter
Parking Management Services Inc.
07.2017 - 01.2018
- Achieved consistent success in reaching objectives through development and execution of Porter strategies.
- Managed schedules for team members.
- Served customers by going above-and-beyond to offer exceptional support for all needs
- Enhanced customer satisfaction by promptly greeting and directing them to the appropriate service area.
- Displayed adaptability during periods of high volume or unexpected challenges within the workplace, ensuring seamless day-to-day operations despite unforeseen circumstances.
- Fostered positive working relationships among colleagues through open communication, teamwork, and mutual respect towards one another''s roles within the organization.
- Contributed to positive customer experiences by providing shuttle transportation when necessary.
- Reduced wait times for customers through efficient organization of vehicle intake process during peak hours.
- Unpacked and stored deliveries in proper locations for orderly, accessible supplies.
- Maintained cleanliness and organization in parking areas for customer satisfaction.
- Assisted customers with vehicle retrieval and parking inquiries promptly.
- Monitored parking facility operations to ensure safety and compliance standards.
Education
Diploma -
Rosebud-Lott High School
Lott, TX05-2015
Some College (No Degree) - General Studies
Temple College
Temple, TXSkills
- Patient services
- Patient observation
- Customer service
- Customer focus
- Active listening
- Conflict resolution
- Staff training
- Staff development
- Team collaboration
- Decision Making
- Decision-making
- Adaptability
- Operations management
- Performance evaluation
- Attention to detail
- Computer skills
- Motivational skills
Accomplishments
- Inbound employee of the month
- Top 10 scanners in Waco area 0757
Certification
- CPR
- OSHA Six Sigma
Timeline
Patient Care Taker
Ascension Providence Hospital
02.2025 - 02.2026
Team Leader Manager
FedEx
11.2024 - 01.2025
Customer Service Representative
Southwest Credit Systems
01.2021 - 08.2021
Package Handler
Fedex Inc.
05.2018 - 11.2024
Service Porter
Parking Management Services Inc.
07.2017 - 01.2018
Diploma -
Rosebud-Lott High School
Some College (No Degree) - General Studies
Temple College