Brandon Gauss

Customer-focused professional with 7+ years of experience in client service, team leadership, and operations management. Skilled at building relationships, resolving complex customer concerns, handling financial transactions, and delivering high-quality service in fast-paced environments. Known for professionalism, communication, and problem-solving abilities. Eager to transition into a client-facing financial services role where strong interpersonal and service skills can drive positive customer outcomes.

• Selected to represent Winewood Grill at the Taste of Grapevine, serving as a brand ambassador and engaging with guests to promote the restaurant and its wine program.
• Coordinated the promotion and sale of rare and limited-allocation wines, helping drive revenue and increase guest engagement with the wine program.
• Recognized multiple times with Magnum Reserve bottle awards for outstanding wine sales performance and product knowledge.
• Assisted in planning and executing specialty wine events, tastings, and featured wine promotions.
• Trained team members on wine pairings, menu knowledge, and guest service standards.
• Supported management operations in a high-volume fine dining environment while maintaining exceptional guest satisfaction.