Brandon Glass
Lyons,KS
Summary
Adept Service Technician with a proven track record at Knighthawk Truck Repair, specializing in installation, repair, and preventive maintenance. Excelled in customer service, ensuring high satisfaction levels and repeat business. Skilled in equipment troubleshooting and safety procedures adherence, I fostered a culture of continuous improvement, significantly reducing equipment downtime.
Overview
2025
2025
years of professional experience
Work History
Service Technician
Knighthawk Truck Repair
- Adhered to safety protocols and policies to reduce workplace hazards.
- Inspected equipment to diagnose operational issues.
- Explained diagnostic findings to customers and outlined repair or service options.
- Evaluated systems according to predetermined checklist and noted issues.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
Assistant Manager
NAPA Auto Parts - Genuine Parts
Lyons, KS
11.2023 - 10.2024
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Sales Representative
Johnson Liquor
Lyons, KS
07.2022 - 09.2023
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Built relationships with customers and community to promote long term business growth.
Education
Diploma - General Studies
Lyons High Schoop
Lyons, KS05.1994
Skills
- Installation and Repair
- Attention to Detail
- Preventive Maintenance
- Troubleshooting ability
- Customer Service
- Work with Minimal Supervision
- Valid Driver's License
- Punctual and Reliable
- Mechanical abilities
- Troubleshooting skills
- Flexible and Adaptable
- Hand tool knowledge
- Power tool proficiency
- Repair Techniques
- Documentation And Reporting
- Equipment Troubleshooting
- Diagnostic Testing
- Professional and Courteous
- Heavy Lifting
- Service Reports
- Mechanical Aptitude
- Equipment Inspection
- Analytical Thinking
- Time tracking
- Inventory Management
- Operating Test Equipment
- Electrical Systems
- HVAC Systems
- Safety Procedures Adherence
- Service ticket accuracy
Timeline
Assistant Manager
NAPA Auto Parts - Genuine Parts
11.2023 - 10.2024
Sales Representative
Johnson Liquor
07.2022 - 09.2023
Service Technician
Knighthawk Truck Repair
Diploma - General Studies
Lyons High Schoop