Brandon Godawa
North Las Vegas
Summary
Accomplished Assistant Store Manager with more than 5+ years working in retail sector. Determined and passionate with excellent capabilities in building strong and successful teams and creating positive working environment.
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
18
18
years of professional experience
Work History
Office Manager/Medical Equipment Technician
Score Orthopedic
05.2021 - Current
- Streamlined office operations to enhance efficiency and reduce downtime.
- Coordinated scheduling and appointments for medical staff, optimizing patient flow.
- Managed inventory of medical supplies, ensuring availability and compliance with regulations.
- Developed and implemented office protocols to improve communication among staff members.
- Oversaw training programs for new employees, fostering a collaborative team environment.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Diagnosed issues in malfunctioning devices, implementing timely repairs to minimize downtime.
- Trained junior staff on equipment operation and safety protocols, enhancing team competency.
- Enhanced customer service experience for patients visiting clinics by swiftly attending to complaints about malfunctioning diagnostic machines.
- Inspected, tested and calibrated medical equipment before installing.
- Installed, calibrated and monitored cold therapy machines, Sam Units, and CPM machines
Assistant Store Manager/Customer Service Representative
Discount Tire
08.2016 - 05.2021
- Developed company initiatives for ongoing store maintenance and increasing efficiency in operations procedures.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interacted well with Tire Technicians and customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Maintained cleanliness and organization of backroom workspace, working closely with employees to systemize tasks.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Recommended wheels and tires to customers, thoroughly explaining details.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
- Educated customers on promotions to enhance sales.
Project Manager/Design Engineer
Western States Fire Protection Company
03.2015 - 08.2016
- Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints.
- Developed implementation methodologies to rein in project costs while meeting key milestones.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Modified and directed project plans to meet organizational needs.
- Provided accurate, detailed quantity take-offs from project drawings and technical specifications.
Machine Operator
Quality Tool
05.2012 - 03.2015
- Ran heavy duty lathes, boring machines, mills, planers and grinders to craft products.
- Read and interpreted blueprints and schematics for work to be performed.
- Maintained equipment performance by completing routine maintenance actions such as lubricating and cleaning components.
- Maintained tight tolerances with design specifications.
- Assessed equipment after each production run, performing preventive maintenance to keep machines running smoothly.
- Loaded and unloaded parts to maintain high level of production.
- Moved finished work to correct staging area for disposition.
- Measured completed pieces to identify product irregularities and specifications non-conformance; adjusting machines to correct issues.
- Reviewed and interpreted schematics, blueprints and work instructions to determine product specifications and machine requirements.
Customer Service Representative/Cashier
HobbyTown USA
06.2014 - 03.2015
- Leveraged sales expertise to promote remote controlled cars, planes, boats, drones and capitalize on upsell opportunities.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Educated customers on promotions to enhance sales.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Tire Technician
Discount Tire
02.2008 - 05.2012
- Operated equipment such as Tire changers and Balancers.
- Maximized efficiency by coordinating changing and rotating of tires.
- Rotated, mounted and balanced tires on cars, trucks and vans.
- Located and fixed tire flats with compounds or physical patches.
- Maintained excellent attendance record, consistently arriving to work on time.
Education
High School Diploma -
Marcus High School
05-2008
Skills
- Strong Work Ethic
- Problem Solving
- Excellent customer service skills
- Time Management
- Critical Thinking
- Relationship Building
- Customer relations
- Scheduling and calendar management
- Verbal and written communication
- Scheduling coordination
- Inventory control
- Staff training
Timeline
Office Manager/Medical Equipment Technician
Score Orthopedic
05.2021 - Current
Assistant Store Manager/Customer Service Representative
Discount Tire
08.2016 - 05.2021
Project Manager/Design Engineer
Western States Fire Protection Company
03.2015 - 08.2016
Customer Service Representative/Cashier
HobbyTown USA
06.2014 - 03.2015
Machine Operator
Quality Tool
05.2012 - 03.2015
Tire Technician
Discount Tire
02.2008 - 05.2012
High School Diploma -
Marcus High School