Brandon Goodman
Lockport
Summary
Motivated student pursuing CASAC-T certification with strong communication skills and a proven track record in customer service. Demonstrated reliability and empathy while building positive relationships with diverse individuals. Committed to contributing to a human-services team and enhancing hands-on counseling skills.
Overview
3
3
years of professional experience
Work History
Lead Sales Associate
Dollar General
03.2023 - Current
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction, and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Trained, coached, and mentored new sales associates for maximum performance.
- Greeted customers, offered assistance with selecting merchandise, finding accessories, and completing purchases.
Intern
PROS Center at The Dale Association
10.2025 - 12.2025
- Executed event planning and support for in-person engagements, emphasizing group activities.
- Led organized group activities aimed at addressing personal issues effectively.
- Fostered strong working relationships with colleagues and clients to ensure seamless operations.
General Warehouse Worker
Regional Logistics
10.2022 - 03.2023
- Operated various warehouse equipment, such as forklifts, pallet jacks, and hand trucks, to efficiently handle materials.
- Assembled pallets and crates for the secure transportation of materials.
- Maintained a safe and clean work environment by keeping warehouse work areas neat, floors clean, and goods safely stacked.
Education
Certificate - Chemical Dependency Counseling
Niagara County Community College
Sanborn, NY01-2026
High School Diploma -
EDGE Academy / Erie 1 BOCES
Cheektowaga, NY / Tonawanda, NY06.2020
Skills
- Written and verbal communication
- Retail operations management
- Cash handling
- POS system use
- Resilience and persistence
- Patient and empathetic service
- Customer service excellence
- Group facilitation skills
- Conflict resolution strategies
Timeline
Intern
PROS Center at The Dale Association
10.2025 - 12.2025
Lead Sales Associate
Dollar General
03.2023 - Current
General Warehouse Worker
Regional Logistics
10.2022 - 03.2023
Certificate - Chemical Dependency Counseling
Niagara County Community College
High School Diploma -
EDGE Academy / Erie 1 BOCES