Matthew Vasquez
Las Vegas
Summary
Professional sales leader with a proven ability to drive revenue growth and build strong customer relationships. Expertise in sales strategy, customer engagement, and market analysis. Recognized for reliability and effective communication skills, contributing to team success and adaptability in dynamic environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Lead Sales Associate
Clear River LLC
05.2021 - Current
- Executed cash register operations and processed customer transactions efficiently.
- Resolved customer inquiries swiftly, enhancing satisfaction and loyalty.
- Stocked merchandise according to store standards, ensuring product availability.
- Maintained a clean and organized work environment to improve store ambience.
- Trained, coached, and mentored new sales associates for maximum performance.
- Partnered with store management to design promotions and marketing initiatives that enhanced overall sales.
Crew Team Member
Capriotti's
09.2020 - 05.2021
- Exceeded quality scores on consistent basis by diligently following production orders and maintaining company standards.
- Monitored food temperatures and cooking equipment settings to maintain safety and prevent food-borne illness.
- Processed payments and collected cash payment for order totals.
- Worked hard to learn all required tasks quickly and maximize performance.
- Built and maintained effective working relationships with peers and upper management.
- Prepared products following restaurant, health, and safety standards and procedures.
Caregiver
Legacy Home Care
10.2019 - 09.2020
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Recognized and reported abnormalities and/or changes in patients' health status to case manager.
- Worked to improve and enhance patient lives through effective and compassionate care.
- Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
Ticket Agent
Caesars Entertainment
06.2017 - 10.2019
- Assisted customers with ticket purchases, trip planning, pricing and scheduling.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
Licensed Massage Therapist
Massage Heights
01.2015 - 08.2017
- Maintained clients' treatment records and designed long-term care programs for return customers.
- Stimulated energy flow along medians to channel body's own healing responses.
- Developed and maintained courteous and effective working relationships.
- Assessed clients carefully to determine massage needs and potential problems due to individual physical conditions.
- Provided safe, effective and appropriate massage therapy techniques with professionalism and enthusiastic attitude to maintain customer satisfaction rates.
- Provided clients with individualized and detailed information on relaxation, postural improvement, stretching and strengthening.
Certified Licensed Massage Therapist
Massage Envy
09.2012 - 12.2015
- Applied principles of trigger point therapy to diagnose and address pain transferred from muscular stress or tightness.
- Performed body scrub therapy on individuals with skin needing exfoliation or hydration using both salt and sugar scrubs and individualized oil selections.
- Treated back pain, insomnia, depression and anxiety through use of hot stones along sides of spine, in palms and upon feet, abs and legs.
- Used essential oils to add aromatherapy element to massage sessions, maximizing stress relief and relaxation effect.
- Reduced or eliminated muscular stress and tightness through Swedish massage, implementing variety of stroke lengths, rhythms and intensities to optimize relaxation.
Maintenance Crew Member High Rigger
Southpoint Hotel & Casino
01.2010 - 09.2012
- Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
- Safely and effectively handled wide range of cleaning products and solutions.
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Monitored buildings for repair needs and completed scheduled preventative maintenance.
- Followed routine maintenance checklist.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Replaced light bulbs in indoor and outdoor fixtures and checked smoke and carbon monoxide detectors for proper functionality.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
Education
Massage License in Massage Therapy - Massage Therapy
Nevada School Of Massage Therapy - Las Vegas
Las Vegas, NV9 2011
High School Diploma -
Coronado High School
4 2004
Skills
- Cash handling and customer engagement
- Staff training and development
- Telephone etiquette and hospitality service
- Verbal and written communication
- Patient care and interactive communication
- Problem resolution and customer service
- Opening and closing procedures
- Meeting sales goals
Accomplishments
- Documented and resolved customer issues which led to return visits.
- Achieved increase in sales by completing sales initiatives with accuracy and efficiency.
- Trained and mentored new employees.
- Completed manager training program.
Certification
- CSP - Certified Safety Professional
- OSHA 10 -Hour Standard Safety
Timeline
Lead Sales Associate
Clear River LLC
05.2021 - Current
Crew Team Member
Capriotti's
09.2020 - 05.2021
Caregiver
Legacy Home Care
10.2019 - 09.2020
Ticket Agent
Caesars Entertainment
06.2017 - 10.2019
Licensed Massage Therapist
Massage Heights
01.2015 - 08.2017
Certified Licensed Massage Therapist
Massage Envy
09.2012 - 12.2015
Maintenance Crew Member High Rigger
Southpoint Hotel & Casino
01.2010 - 09.2012
High School Diploma -
Coronado High School
Massage License in Massage Therapy - Massage Therapy
Nevada School Of Massage Therapy - Las Vegas
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