Adaptable, energetic, reliable, and eagerly anticipating new challenges and opportunities for growth and contributions with a dynamic team. Driven to go above and beyond to exceed employer expectations.
Overview
4
4
years of professional experience
2010
2010
years of post-secondary education
Work History
Lead Sales Associate
Dollar General
Afton, OK
06.2025 - Current
Assisted customers with product selection and inquiries.
Maintained store organization and cleanliness standards.
Processed transactions accurately at the cash register.
Collaborated with team members for effective store operations.
Implemented promotional displays to enhance customer engagement.
Monitored inventory levels and reported discrepancies.
Provided training and support to new sales associates.
Assisted with the training of new sales associates.
Provided customer service to ensure satisfaction.
Received shipments, signed off on packages and documented incoming items in computer system.
Supervised a team of sales associates on daily tasks and operations.
Greeted customers and provided product information.
Processed payments and returned receipts, cash, coin and cards to customers.
Resolved customer complaints in a timely manner while maintaining company standards of quality and service.
Promoted positive culture of teamwork and inclusion, increasing employee morale.
Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
Maintained neatness and cleanliness throughout the store environment.
Performed cashier duties when needed during peak times or shortages in personnel.
Cross-trained on different positions to best support team during peak periods.
Led sales team to consistently deliver customer service, generating maximum sales potential.
Monitored stock levels, identified discrepancies, and reported them to management.
Provided leadership and direction to motivate department associates.
Shared product knowledge to suggest merchandise and services to customers.
Bindery Worker
CBI Print
Afton, OK
12.2024 - 06.2025
Operated cutting machines to trim printed materials to specifications.
Assisted in folding and binding printed materials for final assembly.
Maintained quality control by inspecting finished products for accuracy.
Social Services Worker
Windridge Care & Rehabilitation
Miami, OK
05.2022 - 02.2024
Assisted clients with daily living activities and personal care needs.
Developed individualized service plans based on client assessments and needs.
Coordinated resources and services for clients to promote their well-being.
Conducted regular check-ins to monitor client progress and adjust plans.
Collaborated with healthcare professionals to provide comprehensive care.
Educated families about available resources and support services.
Advocated for clients' rights and access to community services.
Maintained accurate documentation of client interactions and service delivery.
Assisted clients with identifying resources to meet basic needs for food, clothing, shelter, safety, mental health and medical services.
Facilitated supportive services and counseling for family members to address special concerns and ease transition during home visits.
Completed day-to-day duties accurately and efficiently.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Prioritized and organized tasks to efficiently accomplish service goals.
Education
Afton High School
Afton, OK
Skills
Customer service
Team leadership
Sales strategy
Inventory management
Payment processing
Visual merchandising
Product training
Conflict resolution
Effective communication
Problem solving
Time management
Employee training
Collaboration skills
Attention to detail
Hospitality and accommodation
Sales forecasting
Cash handling accuracy
Sales presentations
Inventory oversight
Friendly and outgoing
Staff supervision
Cash flow management
Effective negotiation
Loss prevention
Upselling and cross selling
Billing and collections
Brand promotion
Sales promotions
Merchandise displays
Sales initiatives
Documentation management
Individualized planning
Client advocacy
Resource coordination
Policy writing
Community engagement
Program development
Data analysis
Needs assessment
Team collaboration
Training facilitation
Interviewing skills
Client needs assessments
Public assistance programs
Written and verbal communication
Client meetings
Research and facts collecting
Community outreach
Multicultural sensitivity
Proficient in [software]
Problem-solving abilities
Risk management
Public relations
Staff training
Negotiation
Analytical thinking
Problem-solving
Social services
Staff oversight
Multitasking Abilities
Interpersonal skills
CPR/AED
Teamwork
Event planning
Past Experience
Was a CNA for over 15 years got my license as a junior in high school but unfortunately has recently expired.
Also was a CMA for over 5 years before it expired. Also have PCA experience.