Summary
Overview
Work History
Education
Skills
Timeline
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Brandon Gore

Loris,SC

Summary

Detail-oriented Quality Control Technician adept at reviewing materials and finished items for compliance with specifications and standards. Skilled in reporting and problem-solving with a history of making a positive impact on operations. Disciplined Quality Control Specialist accomplished in safety management, process improvement and operations research. Dedicated to accomplishing company's organizational and quality mission by following instructions and maintaining healthy work environment. Knowledge of [Software].

Overview

8
8
years of professional experience

Work History

Quality Control Specialist

Elliott Realty
05.2021 - Current
  • Inspected units/houses to verify conformance with specifications and company quality standards.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems and/or deficiencies.
  • Updated inspection journals and daily summary logs with quality-related data.
  • Suggested improvements to units/houses and documentation to improve rental reliability
  • Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
  • Minimized down time by reducing production rework and recalls

Vacation Specialist

Elliott Reality
05.2019 - Current
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Assisted clients changes and cancellations to minimize travel disruptions.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Provided exemplary customer service to new and existing customers, which helped build lasting relationships and secure new travel assignments.
  • Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
  • Promoted dedicated customer service and support by promptly resolving customer complaints.
  • Asked open-ended questions to better ascertain client needs and determine best international travel offerings.

Sales Associate Specialist

J Crew Factory Store
05.2015 - 06.2020
  • Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Utilized upselling techniques to promote additional products and increase sales.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction
  • Answered questions about store policies and addressed customer concerns
  • Greeted customers and helped with product questions, selections, and purchases
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments

Education

Associate of Arts - Early Childhood Development

Horry Georgetown Technical College
Conway, SC
05.2019

Skills

  • Production Housekeeping
  • Warehouse Operations
  • Application Testing
  • Reading Comprehension
  • Quality Assurance and Control
  • Active Listening
  • Product Inspection
  • Customer Service Standards
  • Discretion
  • Problem-Solving Skills
  • Public Speaking
  • Customer Inquiries

Timeline

Quality Control Specialist

Elliott Realty
05.2021 - Current

Vacation Specialist

Elliott Reality
05.2019 - Current

Sales Associate Specialist

J Crew Factory Store
05.2015 - 06.2020

Associate of Arts - Early Childhood Development

Horry Georgetown Technical College

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Brandon Gore