Brandon Grausso
Glen Burnie
Summary
Energetic and optimistic customer service manager with over a decade of professional experience assisting customers in solving complex issues. Keen to motivate and inspire my next team through supportive leadership, and dedication to identifying and cultivating the strengths of each employee.
Overview
15
15
years of professional experience
Work History
Front Desk Agent/Night Auditor
Portofino Hotel and Marina
Redondo Beach
02.2023 - 02.2025
- Managed check-in and check-out procedures efficiently for smooth guest transitions.
- Answered phones, responded to inquiries, and took messages.
- Created spreadsheets that documented the hotel restaurant comps, and was responsible for basic accounting, such as posting comps and charges, and clearing house accounts during overnight shifts.
Lead Event Specialist
Bliss Beach
Beach Cities
01.2020 - 01.2023
- I served as a brand ambassador.
- I was self-sufficient in my role, and hosted clients directly.
- Bliss Beach specializes in providing luxury-style beach setup rentals, serving multiple locations across the SoCal coastline, as well as custom locations.
Assistant Manager & Training Coordinator
Hof's Hut Restaurant
Torrance
01.2019 - 03.2020
- Hof's Hut added a flagship bar during renovations at our location.
- Created new training materials, and implemented a new training program to effectively communicate the new job requirements, service expectations, and company standards.
- I was responsible for developing a side work schedule so employees understood the importance of maintaining the new equipment, following food safety guidelines, and meeting high cleanliness and safety standards.
- I stayed vigilant and strictly enforced industry best practices.
- I was furloughed from this position in March of 2020 due to Covid.
Guest Ambassador / Certified Trainer
Stacked Restaurant
Torrance
01.2010 - 01.2012
- I was promoted in only one year to Certified trainer, and again to 'Guest Ambassador', their Shift Supervisor, after two years of employment.
- Routinely won every contest for selling the most specialty drinks and getting the most 5-star reviews where I was mentioned by name.
- My consistent achievements gained notoriety within the company, and the owner invited me to lunch to collaborate on new incentives programs, and training materials where my work was setting the golden standard of service.
- I left Stacked to pursue an employment opportunity with Hof's Hut.
Skills
- Aloha and DASH
- Micros and Shift4
- Microsoft Office Suite
- Windows and Mac OS
- Pro Tools and Logic DAW
- Photoshop
Timeline
Front Desk Agent/Night Auditor
Portofino Hotel and Marina
02.2023 - 02.2025
Lead Event Specialist
Bliss Beach
01.2020 - 01.2023
Assistant Manager & Training Coordinator
Hof's Hut Restaurant
01.2019 - 03.2020
Guest Ambassador / Certified Trainer
Stacked Restaurant
01.2010 - 01.2012