Tactical and outgoing individual with a proven track record of success. I'm seeking to utilize my extensive customer service background , team building skills, and knowledge; to grow with & motivate teams and archive matrix while leading by example. A team is only as strong as it's weakest link , I work with / within my team regardless of title. The goal is mission accomplished!
Overview
13
13
years of professional experience
1
1
Certification
Work History
SMB SDR
T-Mobile
Frisco, TX
07.2023 - Current
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Generated leads through strategic marketing campaigns and networking events.
Managed CRM systems to track interactions with potential and existing customers.
Initiated cold calling efforts to introduce products and services to prospective clients.
Delivered compelling B2B sales pitches that highlighted the benefits and features of our offerings.
Utilized various communication channels for effective customer outreach and engagement.
Asst. Sales Manger
Sign It Drive It
Denton, TX
08.2017 - 10.2022
Led a high-performing team to achieve sales targets and deliver exceptional customer service.
Worked directly with finance companies to secure to funding and /or negotiate terms.
Utilized strong negotiation skills to secure favorable terms with clients.
Formulated innovative sales strategies to increase revenue.
Managed and cultivated relationships with clients to ensure repeat business and customer satisfaction.
Conducted in-depth market analysis to identify trends and opportunities for business growth.
Performed sales consultations and educated clients on products and services.(Closed 90% of all deals for the dealership)
Assisted senior management in developing long-term strategic goals for the company's growth.
Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
Trained, coached, and mentored junior sales personnel to ensure success in their roles ;as well as held continued training classes after on boarding
Conducted vehicle inspections to ensure products were up to the company standards and ready for sale
Internet Sales Manger
Clay Cooley Auto Group
Dallas, TX
07.2015 - 08.2017
Managed customer relationships and ensured high satisfaction levels through effective communication and problem-solving skills.
Generated leads through targeted marketing campaigns and strategic networking efforts.
Implemented online marketing strategies to enhance brand visibility and attract new customers.
Executed digital advertising campaigns across multiple channels to reach targeted audiences and drive
Maintained current store, product, and promotional knowledge to drive consistent sales.
Tracked competitor websites for changes in product offerings, prices or other factors that could influence sales.
Developed relationships with local banks to secure loan approval for customers with bad credit ratings.
Created weekly reports detailing sales performance metrics such as closing rates and average sale prices.
Loss Prevention Coordinator
Marriott International, Inc.(Dallas City Center)
Dallas, TX
12.2011 - 03.2014
Investigated incidents to identify culprits and prevent future occurrences.
Implemented security measures to safeguard employees & guest.
Monitored surveillance cameras to ensure continuous surveillance of premises.
Wrote detailed reports on all incidents for documentation and review.
Interviewed witnesses to gather information and evidence related to incidents.
Trained staff on strategies and best practices.
Worked directly with GM & Regional Director Of Security on internal & external investigations
Established policies and SOP's to prevent dangers such as fires, employee injury , medical emergencies and intrusions.
Established shipping and receiving department & Lost and found under the Loss Prevention department umbrella.
Coordinated with law enforcement agencies on criminal cases.
Personal liaison to high profile guest. Worked with their security team on tactical measures.
Education
Some College (No Degree) - Business
Brookhaven College
Dallas, TX
Bachelor of Science - Operations Management And Analyst
University of Arizona Global
Chandler, AZ
Skills
Proficient with Microsoft Office, Salesforce, Dealertrack, Outreach , Dialpad AI, and Google
Flexible and Adaptable
Self-Directed
Interpersonal Communication
Networking
B2B Sales
Computer Skills
Supervision and leadership
Teamwork and Collaboration
Problem Resolution
Decision-Making
Conflict Resolution
Organization and Time Management
Dependable and Responsible
Daily status reports
Operational effectiveness
Staffing and scheduling
Interviews and interrogations
Policy Enforcement
Team Leadership
Emergency Management
Sales and Marketing
Staff Development
Project Management
Social media proficiency
Performance Tracking
Sales Pipeline Management
Cold-calling
Sales closing
Certification
FEMA Emergency Management
Harassment Prevention
Peer Review
Digital Forensics Basics
Cyber Law and White Collar Crime
Terrorism Awareness for Emergency First Responders
132 hour OSHA Professional
Joe Verde sales training
Accomplishments
Safety Committee Co-Chairman
Policy and Procedure Committee.Member
Associate of the Quarter
Associate of the Year
Spirit to Serve Award
Dedicated Service Award
Salesman of the Month (multiple)
References
References available upon request.
Timeline
SMB SDR
T-Mobile
07.2023 - Current
Asst. Sales Manger
Sign It Drive It
08.2017 - 10.2022
Internet Sales Manger
Clay Cooley Auto Group
07.2015 - 08.2017
Loss Prevention Coordinator
Marriott International, Inc.(Dallas City Center)
12.2011 - 03.2014
Some College (No Degree) - Business
Brookhaven College
Bachelor of Science - Operations Management And Analyst