Eryka Pearl Hill
Fort Worth,Texas
Summary
Experienced and reliable customer service officer with extensive experience aiding in a busy call center setting. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Possess excellent communication, problem-solving, and organizational skills, as well as an aptitude for quickly learning new technologies.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Document Specialist
Lithia and Driveway Inc
08.2021 - 01.2024
- Use software expertise to write, edit, modify, and compare papers by standards
- Perform transcription, conversion, and document scanning
- Manage correspondence, create budgets, and various documents
- Perform management of private records in utmost secrecy, along with document recovery
- Proofread, combine, and format documents occasionally.
SENIOR PSE MAIL PROCESSING CLERK
United State Postal Service
10.2019 - 03.2022
- Process mail using Folio Mail, which requires reading mail to verify that personal and confidential information is not divulged
- Review letters and parcels for damage, security features missing from letters or parcels, and pharmaceuticals addressed to individuals with a prescription number
- Sort mail for individual cities, states, regions of the US.
Administrative Assistant
Allied Universal Security
06.2017 - 12.2019
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
BA in Fine Arts -
The Art Institute
01.2024
High School Diploma -
Westside High School
12.2019
Skills
- Microsoft Office
- SAP
- Salesforce
- RouteOne
- Dealertrack
- TimeTap
- DialPad
- VAuto
- Logistics
- Distribution
- Strategic thinking
- Data Logging
- Workflow Coordination
- Workflow Management
- Project Assistance
Certification
Certified Mentor through Lithia and Driveway
Timeline
Document Specialist
Lithia and Driveway Inc
08.2021 - 01.2024
SENIOR PSE MAIL PROCESSING CLERK
United State Postal Service
10.2019 - 03.2022
Administrative Assistant
Allied Universal Security
06.2017 - 12.2019
BA in Fine Arts -
The Art Institute
High School Diploma -
Westside High School
Certified Mentor through Lithia and Driveway
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