Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Brandon Hall

Albany

Summary

Dynamic and results-oriented professional with a proven track record at Verizon Wireless, adept in customer service and critical thinking. Excelled in resolving high-stress situations, enhancing customer loyalty, and improving operational efficiency. Skilled in data entry and active listening, consistently delivering exceptional service and driving repeat business.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Verizon Wireless
12.2022 - 06.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Package Handler

FEDEX
12.2020 - 05.2022
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.

SERVER/Lead Busser

TACO MAC
12.2019 - 04.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

Bachelor of Science - Criminal Justice

Albany State University
Albany, GA
05-2021

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

Verizon Wireless
12.2022 - 06.2024

Package Handler

FEDEX
12.2020 - 05.2022

SERVER/Lead Busser

TACO MAC
12.2019 - 04.2021

Bachelor of Science - Criminal Justice

Albany State University

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Brandon Hall