Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Open To Work

Brandon Hall

New Braunfels,Texas

Work Preference

Job Search Status

Open to work

Desired Job Title

Customer Service RepresentativeHuman Resources Assistant (GS-5 / GS-6 / GS-7)Human Resources Information Systems Work Study

Work Type

Full Time

Location Preference

HybridRemoteOn-Site
Location: New Braunfels, Texas
Open to relocation: Yes

Salary Range

50000/yr - 195000/yr

Summary

Former promoted federal employee with progressive advancement from GS-5 to GS-7 within the U.S. Department of Veterans Affairs. Specialized experience in recruitment, staffing, onboarding, compliance, records management, HR systems, analytics, stakeholder training, and nationwide remote operations. Proven success reducing hiring timelines, improving processes, and supporting leadership in high-volume regulated environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Progressive Insurance
Remote
09.2022 - Current
  • 40 hrs/week | $22.25/hr + shift differential | Supervisor: Michelle Roman | May Contact: No
  • Manage high-volume inbound customer contacts while meeting productivity, quality, compliance, and service expectations.
  • Resolve complex policy and account issues through research, systems navigation, and accurate documentation.
  • De-escalate difficult customer situations while maintaining professionalism and retention focus.
  • Perform effectively in fast-paced remote environment requiring multitasking and continuous workload management.

Human Resources Assistant (GS-5 / GS-6 / GS-7)

U.S. Department of Veterans Affairs
Remote
02.2022 - 09.2023
  • 40 hrs/week | Final Salary: $65,999 | Supervisor: Claudia Barrera | May Contact: Yes
  • Supported Recruitment and Staffing Division through HRMACS servicing Office of Research and Development (ORD) and Veterans Integrated Service Networks (VISNs) nationwide.
  • Managed full-cycle federal hiring and onboarding actions across Veterans Health Administration (VHA) regions.
  • Reviewed vacancy announcements for compliance with U.S. Office of Personnel Management (OPM) regulations, USAJOBS standards, and internal policy requirements.
  • Evaluated applicant qualifications, eligibility, and documentation; referred qualified candidates to selecting officials.
  • Processed tentative, alternate, and final job offers through USA Staffing.
  • Managed pre-employment actions including Form I-9 verification, identity/residency documents, Selective Service verification, onboarding readiness, and SF-50 review for rehires.
  • Coordinated Employee Occupational Health (EOH) screenings, physicals, and clearances required for hiring actions.
  • Conducted New Employee Orientation (NEO) and administered Oath of Office for incoming employees.
  • Trained local leads, EOH staff, and stakeholders on USA Staffing workflows, onboarding requirements, and compliance procedures.
  • Transitioned new hires to local VISN supervisors and coordinated payroll actions for timely first paychecks.
  • Maintained confidential personnel records and delivered responsive service to employees, managers, and leadership nationwide.
  • Promoted from GS-5 to GS-7 based on performance.

Human Resources Information Systems Work Study

U.S. Department of Veterans Affairs
Austin, Texas
05.2022 - 02.2023
  • Part-Time (50 hrs/pay cycle) | $7.25/hr | Supervisor: Mari Beck | May Contact: Yes
  • Supported HRIS projects, audits, records reviews, data validation, reporting functions, and administrative operations.
  • Collaborated with HR and IT stakeholders to improve workflow efficiency, system usability, and data accuracy.
  • Assisted with reporting processes to improve operational visibility and decision-making.

Education

Bachelor of Science - Information Systems and Cybersecurity

Columbia Southern University, Orange Beach, AL
05.2024
  • GPA: 3.61/4.00
  • Dean List
  • National Honor Society
  • Graduated May 2024

Skills

Human Resources Operations

Recruitment & Staffing

Full-Cycle Onboarding

USA Staffing

USAJOBS

OPM Compliance

Employee Occupational Health (EOH)

New Employee Orientation (NEO)

Oath of Office

Records Management

Case Management

Customer Service

HRIS

SharePoint

Power BI

Power Automate

Process Improvement

Payroll Coordination

Training

Remote Operations

Certification

  • Workday
  • Harvard CS50 Program
  • Microsoft Office Suite (Excel, Word, PowerPoint)

Accomplishments

  • Supported nationwide implementation of Employee Occupational Health (EOH) onboarding processes across multiple VISNs.
  • Built Microsoft SharePoint documentation resources that improved information retrieval speed and process consistency.
  • Utilized Microsoft Power BI reporting tools to improve visibility into onboarding metrics and operational performance.

Timeline

Customer Service Representative - Progressive Insurance
09.2022 - Current
Human Resources Information Systems Work Study - U.S. Department of Veterans Affairs
05.2022 - 02.2023
Human Resources Assistant (GS-5 / GS-6 / GS-7) - U.S. Department of Veterans Affairs
02.2022 - 09.2023
Columbia Southern University - Bachelor of Science, Information Systems and Cybersecurity

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