Brandon Hedges
Riverside,CA
Summary
Professional with proven track record in leading complex implementation projects. Strong focus on team collaboration and achieving results, ensuring successful project delivery. Skilled in process optimization and change management. Known for adaptability and reliability in dynamic environments.
Overview
22
22
years of professional experience
Work History
Implementation Manager
Partners Personnel
Ontario, CA
04.2019 - Current
- Integrated technology involving Novatime, uAttend and PeopleNet timekeeping systems
- Successfully migrated hundreds of associates to new timekeeping platforms with minimal downtime
- Led implementation of new processes to enhance operational efficiency and client satisfaction.
- Developed training materials for staff to ensure consistent application of best practices.
- Collaborated with cross-functional teams to integrate software solutions and improve workflow.
- Analyzed project requirements to identify key deliverables and timelines for successful execution.
- Established, trained, and managed several reseller applications to client-end environments
- Spearheaded strategic planning meetings to define key goals for future projects aligning with company objectives effectively.
- Exceeded client expectations by delivering high-quality solutions tailored specifically to their unique needs and requirements consistently throughout projects undertaken over time range.
Tier II Technician
Redfire IT
Rancho Cucamonga, CA
01.2019 - 04.2019
- Managed IT services for client network and servers.
- On-site and Remote IT Support
- Proactive Maintenance
- Centralized Anti-Virus
- Business Applications / Software
- Hardware / Workstation / Server Setup
- Email Security and Application Control
- Help Desk
Senior IT
Select Staffing
Rancho Cucamonga, CA
11.2008 - 06.2018
- Skilled in the setup of Novatime Time and Attendance systems involving many business oriented modules.
- Extremely proficient in Novatime time clock hardware. (NT5000, NT3000B, NT6500, through Hand Helds and the NT7000 devices)
- Provide leadership, expertise, analysis, and advice for the management of departmental technology.
- Managed team of technicians, trained for the job at hand, and managed ticketing system to support end users.
- Skilled in PC cleanup of spyware, virus/malware removal as well as registry cleanup.
- Hardware troubleshooting and PC repair.
- Monitor and evaluate current trends in technology related to desktop support.
- Install, upgrade, and maintain three categories of workstations (laptop, desktop, and time clock).
- Install, configure and maintain Windows XP Pro, Windows 7, Windows 10, and Office 365.
- Research, procure, install, and configure software applications.
- Provide for system backups and maintenance of staff workstations on a regular basis, using hardware and software solutions.
- Ensure departmental and individual adherence to network security standards.
- Install, test, and troubleshoot network equipment and cabling.
- Perform complex diagnostics and resolve networking, hardware, and software problems on site workstations.
- Maintain an accurate and up to date inventory of departmental hardware and software.
- Maintain documentation of all deployed hardware, software, configurations, licenses, and uses.
- Skilled in the building of custom computers.
CSR
Smith & Noble
Corona, CA
05.2006 - 07.2008
- CSR.
- Customer Service Representative within a call center for window treatments.
- Assist customers with placing orders.
- Assist in installation setup as well as customer satisfaction and follow through.
- Trained in color theory as well as indoor decor and design.
Shipping and Receiving Specialist
Best Buy
Riverside, CA
06.2004 - 05.2006
- In charge of maintaining all incoming and outgoing shipments through the local store.
- Customer assistance.
- Product management.
Education
Associate of Arts - Graphic Design
Platt College
Ontario, CA2012
Skills
- Proficient with diagnostics and troubleshooting of system issues
- Experienced in training/leading a team
- In-depth knowledge and understanding of numerous software packages and operating systems
- Detail-oriented and resourceful in completing time-sensitive projects; able to multi-task effectively
- Confident and poised interactions with individuals at all levels as well as experience working in customer-service positions
- Time management
- Software implementation
- Project leadership
- Task prioritization
- Teamwork and collaboration
- Problem-solving
- Design skills involving: Adobe Photoshop CS5, Color Theory, Layout Skills, Adobe Illustrator CS5, Typography, and Adobe InDesign CS5
Timeline
Implementation Manager
Partners Personnel
04.2019 - Current
Tier II Technician
Redfire IT
01.2019 - 04.2019
Senior IT
Select Staffing
11.2008 - 06.2018
CSR
Smith & Noble
05.2006 - 07.2008
Shipping and Receiving Specialist
Best Buy
06.2004 - 05.2006
Associate of Arts - Graphic Design
Platt College