Brandon Hernandez
New York City,NY
Summary
Customer-focused professional with experience providing exceptional service in fast-paced environments. Known for strong communication, attention to detail, and the ability to remain organized under pressure. Reliable, adaptable, and committed to creating positive customer experiences while contributing to a collaborative and high-performing team.
Overview
5
5
years of post-secondary education
5
5
years of professional experience
Work History
Food and Beverage Specialist/ Receiver
Target
New York, NY
12.2024 - 08.2026
- Received, inspected, and processed inbound merchandise shipments while maintaining inventory accuracy and operational efficiency.
- Coordinated movement and storage of merchandise to enhance backroom efficiency and improve product accessibility.
- Operated powered material handling equipment, including electric pallet jacks and powered stackers, while adhering to strict safety protocols.
- Organized and retrieved merchandise to ensure inventory accuracy and support seamless daily store operations.
- Collaborated with cross-functional teams to ensure timely merchandise flow and achieve daily operational objectives.
- Maintained a clean, safe, and organized receiving area in accordance with company safety standards.
- Maintained organized workflows, ensuring accurate completion of daily operational tasks with consistent reliability.
- Prioritized multiple responsibilities in a fast-paced retail environment while consistently meeting productivity expectations.
- Delivered exceptional customer service by assisting guests, resolving concerns, and providing knowledgeable product recommendations.
Sales associate
Mt Carmel Pharmacy
New York, NY
01.2023 - 12.2024
- Delivered exceptional customer service by assisting customers with product selection and providing recommendations on over-the-counter medications based on company training.
- Managed a high volume of customer transactions while maintaining accuracy, efficiency, and a welcoming customer experience.
- Processed cash, credit, and electronic transactions accurately while maintaining accountability for daily register operations.
- Maintained inventory by stocking shelves, rotating products, and removing expired merchandise, ensuring compliance with pharmacy standards and product availability.
- Organized and prepared completed prescriptions for customer pickup, ensuring accuracy and efficient service.
- Helped streamline customer pickup by organizing completed prescriptions and maintaining an orderly pickup area.
- Balanced multiple front-end operations responsibilities, maintaining accuracy and efficiency to enhance customer experience.
- Maintained inventory by stocking shelves, rotating products, and removing expired merchandise to ensure compliance with pharmacy standards.
- Streamlined customer pickup by organizing completed prescriptions and ensuring orderly pickup area, improving service flow and customer satisfaction.
Store associate
The UPS store
New York, NY
06.2021 - 12.2024
- Processed high volumes of customer transactions while maintaining accuracy, efficiency, and exceptional customer service.
- Ensured secure handling of cash to maintain financial integrity., credit card, and electronic transactions with accuracy while balancing the register and maintaining accountability for daily funds.
- Reconciled cash drawers and verified daily totals to ensure accurate financial records and minimize discrepancies.
- Assisted customers with shipping, printing, and mailbox services, delivering tailored solutions to meet individual needs.
- Resolved customer concerns to ensure positive experiences, fostering long-term loyalty through attentive service.
- Maintained accuracy while multitasking in a fast-paced retail environment with competing priorities.
- Maintained accuracy while multitasking in a fast-paced retail environment, effectively managing competing priorities.
- Protected sensitive customer data while processing transactions to ensure confidentiality. Financial transactions with professionalism and attention to detail.
- Consistently followed company policies and security procedures when handling cash and sensitive customer information.
- Built rapport with customers through friendly, professional communication and solution-oriented service.
Education
Bachelors - Accounting
New York City College of Technology
New York, NY 08.2025 - 08.2026
High school degree -
Orchard Collegiate Academy
New York, NY 09.2019 - 06.2023
Skills
- Inventory management
- Microsoft excel
- Merchandise Receiving
- POS Systems
- Cash Handling
- Problem Solving
- Team collaboration
- Customer Service
- Attention to Detail
- Data analysis
- Financial reporting
- Supplier relationship management
- Strong communication
- Upselling strategies
- Efficient time management
- Quality control mastery
- Food safety regulations
- Cleanliness and sanitation
Timeline
Bachelors - Accounting
New York City College of Technology
08.2025 - 08.2026
Food and Beverage Specialist/ Receiver
Target
12.2024 - 08.2026
Sales associate
Mt Carmel Pharmacy
01.2023 - 12.2024
Store associate
The UPS store
06.2021 - 12.2024
High school degree -
Orchard Collegiate Academy
09.2019 - 06.2023