Alison Goins
Elkton,MD
Summary
Dynamic professional with a proven track record in workflow optimization and teamwork, honed across roles from Team Member at Tractor Supply Company to Traffic Control Manager at Ucs LLC. Excelled in complaint resolution and continuous development, significantly enhancing customer satisfaction and operational efficiency. Skilled in leveraging product knowledge and collaboration to achieve and surpass business goals.
Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Team Member
Tractor Supply Company
11.2024 - Current
- Maintained productive, efficient approach to all tasks.
- Developed strong cooperative relationships with coworkers and managers.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Learned all required tasks quickly to maximize performance.
- Addressed and resolved customer complaints in polite and professional manner.
- Evaluated customer needs and feedback to drive product and service improvements.
Manager/Head Kennel Technician
Timber View Kennels
07.2023 - 01.2025
- Accomplished multiple tasks within established timeframes.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
Server/ Cashier
Cuzinos
08.2019 - 06.2024
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Traffic Control Manager
Ucs LLC
02.2023 - 08.2023
- Created work schedules and project management plans organization-wide to maintain efficiency and timeliness.
- Coordinated broad-scale revisions to deficiencies in team productivity.
- Built project timelines, team delegation plans and provided instructions for task completion.
- Communicated deadlines and established benchmarks for incremental departmental success.
- Controlled flow of automotive traffic under direction of project supervisor.
- Intimately familiar with flagging safety regulations and equipment as published by OSHA.
- Tested and troubleshot malfunctioning equipment to maintain traffic control devices in optimum condition.
Manager
Keystone Fireworks
04.2021 - 08.2023
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Managed and motivated employees to be productive and engaged in work.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Education
High School Diploma -
North East High School
North East, MD06-2021
Skills
- Complaint resolution
- Cleaning
- Flexible schedule
- Continuous development
- Workflow optimization
- Sales and marketing
- Teamwork and collaboration
- Product knowledge
Certification
- Certified Flagger (CF) - National Safety Council.
- Occupational First Aid and CPR/AED - American Red Cross.
- Advanced Flagger Certification - National Center for Construction Education and Research (NCCER).
- OSHA Certified
- Forklift Certification
Timeline
Team Member
Tractor Supply Company
11.2024 - Current
Manager/Head Kennel Technician
Timber View Kennels
07.2023 - 01.2025
Traffic Control Manager
Ucs LLC
02.2023 - 08.2023
Manager
Keystone Fireworks
04.2021 - 08.2023
Server/ Cashier
Cuzinos
08.2019 - 06.2024
High School Diploma -
North East High School