Brandon Hinkle
Summary
Motivated Valet Supervisor always ready to take on any guest needs and support team members. Keeping staff focused, efficient and performing well with hands-on leadership style and effective training skills as well as effective at keeping records updated.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Valet Supervisor
Metropolis
Roanoke
06.2023 - Current
- Supervised valet team to ensure efficient vehicle parking and retrieval.
- Trained new staff on company policies and customer service standards.
- Coordinated with front desk to manage guest vehicle requests promptly.
- Monitored parking area for safety, organization, and cleanliness.
- Resolved guest concerns with professionalism and effective communication skills.
- Maintained accurate records of vehicle keys and parking assignments daily.
- Supervised valet staff, ensuring all tasks were completed in a timely and efficient manner.
- Provided training to new employees on company policies, procedures, and job duties.
- Responded quickly when emergency situations arose related to customer needs or vehicle malfunctions.
- Analyzed data related to volume of traffic at locations serviced by the valet staff.
- Resolved guests' problems with valet service to maintain brand loyalty and minimize disruptions.
- Resolved customer complaints in a professional and courteous manner.
Valet
Metropolis
Roanoke
12.2022 - 06.2023
- Parked vehicles efficiently in designated areas.
- Assisted guests with luggage and personal items.
- Communicated wait times clearly to guests.
- Ensured vehicle security through careful handling.
- Maintained cleanliness of parking areas and surroundings.
- Collaborated with team members to streamline operations.
- Responded promptly to guest inquiries and concerns.
- Greeted guests and answered questions about valet service, directions and local attractions.
Education
Commercial Multi-engine With Instrument Rating - Airline Pilot Program
ATP Flight School
Winston-Salem, NC 09.2024 - 09.2025
Skills
- Vehicle inspection
- Vehicle safety
- Quality control
- Operational efficiency
- Customer service excellence
- Team leadership
- Delegation and supervision
- Staff training and development
- Task prioritization
- Time management
- Effective communication
- Conflict resolution
- Conflict mediation
- Problem-solving
- Stress tolerance
- Interpersonal skills
- Efficient work ethic
- Record keeping
- Financial records oversight
- Physical fitness
Certification
- Commercial Multi-engine with Instrument Rating Pilots License
- Driver's License with M2 Certification
Timeline
Commercial Multi-engine With Instrument Rating - Airline Pilot Program
ATP Flight School
09.2024 - 09.2025
Valet Supervisor
Metropolis
06.2023 - Current
Valet
Metropolis
12.2022 - 06.2023