Brandon Hofelt
Topeka
Summary
Dynamic Fixed Operations Director with a proven track record at Noller Automotive Group, enhancing operational efficiency and staff development.
Professional leader in automotive operations with strong focus on team collaboration and achieving results. Known for expertise in service management, process improvement, and customer satisfaction. Flexible and reliable, adapting to changing needs while driving performance and efficiency. Highly skilled in team leadership, strategic planning, and operational excellence.
Overview
27
27
years of professional experience
Work History
Fixed Operations Director
Noller Automotive Group
Lawrence, KS
08.2000 - Current
- Streamlined inventory management processes to optimize resource allocation and reduce waste.
- Developed training programs for staff to elevate service standards across departments.
- Analyzed performance metrics to identify areas for operational enhancement and cost reduction.
- Analyzed operational data to identify areas of improvement, implementing targeted action plans for continuous growth.
- Provided staff training, coaching and mentoring to effectively implement best practices and new policies or programs.
- Enhanced employee productivity by conducting regular evaluations, providing constructive feedback, and arranging relevant training programs.
- Ensured consistent, high-quality customer service by implementing standardized processes and performance expectations across the fixed operations team.
- Maximized revenue potential by actively identifying up-sell opportunities during routine vehicle inspections.
- Managed team of service advisors, technicians, and support staff for optimal performance in daily operations.
- Introduced new technology solutions into daily workflows, enhancing overall operational effectiveness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Technician
Goodyear
Topeka, KS
02.1999 - 08.2000
- Operated tire mounting and balancing equipment efficiently.
- Conducted thorough inspections to ensure quality standards were met consistently.
- Diagnosed and repaired various tire-related issues effectively.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
Education
No Degree - Automotive
Washburn University of Topeka
Topeka, KSSenior Master Technician - Automotive
Ford Motor Company
Lenexa, KSTriple Diamond Certified - Automotive
Mitsubishi Motors
Chicago, ILSkills
- Setting goals
- Customer relations
- Operational efficiency
- Maintaining compliance
- Staff development
- Implementing performance targets
- Pricing policies
- Improving operations
- Staff training and development
- Problem-solving abilities
- Time management
- Multitasking
- Reliability
- Team leadership
- Effective communication
- Conflict resolution
- Goal setting
- Professionalism
Timeline
Fixed Operations Director
Noller Automotive Group
08.2000 - Current
Technician
Goodyear
02.1999 - 08.2000
No Degree - Automotive
Washburn University of Topeka
Senior Master Technician - Automotive
Ford Motor Company
Triple Diamond Certified - Automotive
Mitsubishi Motors