Summary
Overview
Work History
Education
Skills
Assessments
Timeline
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Brandon Hopkins

North Las Vegas,NV

Summary

Motivated self-starter with a strong desire to learn and contribute to a team environment. Brings energy, enthusiasm, and adept problem-solving skills to any position. Authorized to work in the US for all employers.

Overview

17
17
years of professional experience

Work History

Office Administrator

Earth Limousines, LLC.
Las Vegas, NV
06.2023 - 07.2024
  • In charge of maintaining vehicle and driver files to keep documents current with DOT and Nevada Transportation Authority standards
  • Log all inspections, repairs, and maintenance of vehicles
  • Order parts for vehicles to be repaired or maintained
  • Log fuel used by each vehicle and compare to receipts to ensure no theft of fuel
  • Reviewed driver trip sheets to ensure payroll calculated correctly and met standards put forth by Nevada Transportation Authority.

Accounts Payable Clerk

Ahern Rentals - Now a United Rentals Company
Las Vegas, NV
08.2022 - 02.2023
  • Received, verified, and processed invoices
  • Keyed invoices using AS400 system
  • Downloaded/uploaded invoices into company database
  • Maintain accurate records of vendor information, including payment methods.

Pool Service Technician

John's Pool Service
Las Vegas, NV
05.2021 - 04.2022
  • Installation and repair of pool equipment and plumbing, troubleshooting
  • Performed routine preventative maintenance (i.e
  • Filter cleans, pump repair, etc)
  • Adding acid, chlorine, and other chemicals to correct pH level
  • Maintain a clean, well-stocked and organized vehicle and job site
  • Tracked all equipment and supplies, requisitioned parts as needed
  • Ensure a superior, high level of customer service was being provided to all customers.

Tier 2 Advanced Technical Support

Cox Communications
Las Vegas, NV
06.2014 - 05.2021
  • Handled escalation calls from irate customers in a supervisory role
  • Maintained and monitored que of incoming calls to ensure service levels were met daily
  • Reviewed and completed service tickets sent by first level support
  • Assisted customers by phone troubleshooting internet and Wi-Fi connectivity
  • Application and network support
  • Assist customers with configurations such as tcp/ip, dns, and email
  • Helped isolate root cause of a customer's issue and resolve it with first call resolution
  • Maintained passing Quality scores and metrics
  • Fulfilled special projects sent from manager
  • Helped with call center team building and planning special partner events for call center.

Technical Support Representative

Clearwire LLC
Las Vegas, NV
02.2007 - 06.2009
  • Assisted customers by phone troubleshooting with PC and MAC hardware and software configurations, and internet connections
  • Assist customers with configurations such as tcp/ip, dns, and email
  • Corrected billing issues
  • Maintained passing Quality scores and metrics.

Education

High School Diploma -

David Starr Jordan High School
Long Beach, CA
06.2001

Skills

  • Customer service oriented
  • Hard working individual with aptitude for mastering new tasks quickly
  • Windows OS
  • MS Office (Excel, Word, Access and Power Point, Teams, Outlook)
  • Excellent attention to detail
  • Excellent communication and conceptual skills
  • Motivated self-starter with analytical and problem-solving abilities
  • Works well and contributes to team environment
  • Document Scanning
  • Telephone reception
  • Database entry
  • File Maintenance
  • Administrative Support
  • Technical Support
  • Customer Engagement
  • Document Management
  • Scanning and copying
  • Time Management
  • File Organization
  • Office Administration

Assessments

  • Delivery driver, Proficient, 06/01/22, Interpreting instructions or signs and solving problems
  • Work style: Reliability, Proficient, 05/01/22, Tendency to be reliable, dependable, and act with integrity at work
  • Mechanical knowledge, Proficient, 07/01/22, Understanding and applying mechanical concepts and processes
  • Scheduling, Proficient, 03/01/23, Cross-referencing agendas and itineraries to avoid scheduling conflicts
  • Attention to detail, Proficient, 03/01/23, Identifying differences in materials, following instructions, and detecting details among distracting information
  • Data entry: Attention to detail, Proficient, 03/01/23, Maintaining data integrity by detecting errors
  • Manufacturing fit, Proficient, 05/01/22, Measures the traits that are important for success in manufacturing roles
  • Warehouse safety, Proficient, 05/01/22, Using safe practices in a warehouse setting
  • Customer service, Proficient, 06/01/22, Identifying and resolving common customer issues
  • Technical support: Customer situations, Proficient, 05/01/21, Responding to technical support situations with sensitivity
  • Customer focus & orientation, Proficient, 06/01/22, Responding to customer situations with sensitivity
  • Technical support, Proficient, 03/01/23, Performing software, hardware, and network operations
  • Spreadsheets with Microsoft Excel, Proficient, 03/01/23, Knowledge of various Microsoft Excel features, functions, and formulas

Timeline

Office Administrator

Earth Limousines, LLC.
06.2023 - 07.2024

Accounts Payable Clerk

Ahern Rentals - Now a United Rentals Company
08.2022 - 02.2023

Pool Service Technician

John's Pool Service
05.2021 - 04.2022

Tier 2 Advanced Technical Support

Cox Communications
06.2014 - 05.2021

Technical Support Representative

Clearwire LLC
02.2007 - 06.2009

High School Diploma -

David Starr Jordan High School

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