Brandon Horton
Los Angeles ,CA
Summary
Dynamic, compassionate, and engaging Manager and Product Specialist with a breadth and depth of experience in Luxury Sales, Training, and Hospitality. Posses a genuine passion for people and strive to consistently provide the best possible team and client experience. Skilled in negotiation, leadership, and strategic planning. Proven ability to meet and exceed targets and provide innovative solutions to complex workplace challenges.
Overview
15
15
years of professional experience
Work History
STR Director of Operations
Self Employed Services
03.2018 - Current
- Host/property manager with portfolio of 15 properties
- Customer Service: 4.98 Rating with 1000+ five star reviews
- Construction: Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Maintenance: Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Booking: Managed entire reservation process from start to finish, including responding to inquiries, booking reservations, and coordinating check-in/check-out
- Regulations: Ensured that all properties are in compliance with local laws and regulations
- Marketing: Created and managed marketing campaigns to promote properties
- Revenue: Increased revenue 10%-20% year over year
Byredo Product Specialist
Barneys New York
09.2015 - 11.2018
- Consistently exceeded company goals for counter sales (25%-60% increase), profitability, and operational excellence.
- Directed daily retail counter operations and new business development for one of companies highest-volume doors globally.
- Facilitated department and store trainings
HOURGLASS Business Manager
Barneys New York
05.2012 - 09.2015
- Planned and executed successful events and product launches
- Nurtured strong relationships with sales staff, management, and buyers
- Exceed monthly, quarterly and annual sales forecasts by 12-25%, depending on season.
- Utilized well-honed interpersonal and people skills to approach customers, engaging in conversation to promote products.
Chanel Business Manager
Nordstrom
04.2009 - 04.2012
- Led team to produce double digit sales increases from plan to +21%
- Training and development of staff including make-up artistry, product knowledge, and customer service
- Implemented creative counter events w/ cross functional partnership to ensure successful new launch and supplemental sales
Education
Bachelor of Arts - Drawing And Painting
Laguna College of Art And Design
Laguna Beach, CASkills
- Employee Coaching and Motivation
- Market analysis
- Business Development
- Leadership
- Customer Retention
- Product Training & Presentation
Timeline
STR Director of Operations
Self Employed Services
03.2018 - Current
Byredo Product Specialist
Barneys New York
09.2015 - 11.2018
HOURGLASS Business Manager
Barneys New York
05.2012 - 09.2015
Chanel Business Manager
Nordstrom
04.2009 - 04.2012
Bachelor of Arts - Drawing And Painting
Laguna College of Art And Design
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