Brandon Jackson
Charlotte,NC
Summary
Proven leader in small business operations and automotive repair, with a track record of enhancing customer satisfaction and workshop efficiency at AAA. Skilled in business growth and retention, and exceptional in fostering teamwork and collaboration. Demonstrated ability to drive results through strategic planning and execution, improving service quality and operational processes.
Overview
13
13
years of professional experience
Work History
Small Business Owner
Self-employeed
Charlotte, NC
03.2017 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Fostered a positive work environment that motivated employees towards achieving their potential while contributing significantly towards overall company success.
- Developed strategic partnerships with suppliers, negotiating favorable terms to control costs and improve product offerings.
- Developed and maintained strong supplier relationships to ensure product quality and timely delivery.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Automotive Technician
AAA
Charlotte, NC
06.2016 - 03.2017
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Performed safety and emissions inspections.
Automotive Technician
Griffin Brothers Companies
Charlotte, NC
04.2014 - 06.2016
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
Automotive Technician
Firestone Auto Care
Charlotte, NC
08.2011 - 04.2014
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
- Performed safety and emissions inspections.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
Education
Automotive Technician Certificate - Automotive
Universal Technical Institute
Mooresville, NC07.2011
Skills
- Small business operations
- Planning and execution
- Vendor Relations
- Business marketing
- Business Development
- Business growth and retention
- Employee Performance Management
- Customer Service
- Business Management
- Teamwork and Collaboration
- Customer Relations
- Staff training/development
Timeline
Small Business Owner
Self-employeed
03.2017 - Current
Automotive Technician
AAA
06.2016 - 03.2017
Automotive Technician
Griffin Brothers Companies
04.2014 - 06.2016
Automotive Technician
Firestone Auto Care
08.2011 - 04.2014
Automotive Technician Certificate - Automotive
Universal Technical Institute