Brandon James
northport,AL
Summary
Adept at driving sales and enhancing customer satisfaction, I leveraged closing techniques and excellent communication to exceed sales quotas as a High Ticket Closer. At Publix, I improved service quality, showcasing my problem-solving aptitude and professional demeanor. My leadership at Chic-Fil-A boosted team efficiency and customer service ratings, underlining my comprehensive skill set.
Overview
6
6
years of professional experience
Work History
High Ticket Closer
Self Employed Services
Northport, AL
12.2023 - Current
- Developed and implemented strategies to meet sales quotas.
- Analyzed customer feedback to identify areas of improvement in product offerings.
- Provided personalized service to build relationships with customers.
- Assisted customers in selecting appropriate products or services for their needs.
Advisory System Analyst
Polished to Perfection
Anniston, AL
01.2019 - 01.2023
- Reviewed, analyzed and evaluated existing systems to determine feasibility of modifications or alternative solutions.
- Provided analysis and recommendations on business requirements and user needs.
- Analyzed data to identify trends, patterns and opportunities for improvement in existing processes.
Clerk
Publix
Northport, AL
06.2024 - Current
- Greeted customers in a friendly and professional manner.
- Addressed customer service issues in a timely manner while demonstrating excellent customer service skills.
- Provided customer service regarding billing inquiries.
- Coached customer service representatives on effective communication techniques.
Team Leader
Chic-Fil-A
Oxford, AL
02.2021 - 02.2023
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
Education
Closing Techniques
Simply Close Mentorship
Remote08-2024
Some College (No Degree) - Creative Media
Shelton State Community College
Tuscaloosa, ALSkills
- Closing techniques
- Upselling strategies
- Professional demeanor
- Excellent communication
- Problem-solving aptitude
- Quality control
- Sales techniques
- Verbal and written communication
Affiliations
- Photography/Videography
- Fitness Coaching
- Bodybuilding
Timeline
Clerk
Publix
06.2024 - Current
High Ticket Closer
Self Employed Services
12.2023 - Current
Team Leader
Chic-Fil-A
02.2021 - 02.2023
Advisory System Analyst
Polished to Perfection
01.2019 - 01.2023
Closing Techniques
Simply Close Mentorship
Some College (No Degree) - Creative Media
Shelton State Community College
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