Brandon Jenkins
Santa Monica,CA
Summary
Accomplished Customer Service Representative with a proven track record at Los Virtuality, enhancing customer loyalty through exceptional problem-solving and active listening skills. Expert in handling high-stress situations and resolving complaints with empathy, significantly improving customer satisfaction. Skilled in money handling and staff training, ensuring smooth operations and consistent service delivery. I strive to make each customers experience a memorable one in hopes of developing return clients.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Los Virtuality
2023.06 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Trained new personnel regarding company operations, policies and services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
High School Diploma -
Santa Monica High School
Santa Monica, CA06.2024
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Money handling abilities
- Professional telephone demeanor
- Product Knowledge
- Staff Training
Timeline
Customer Service Representative
Los Virtuality
2023.06 - Current
High School Diploma -
Santa Monica High School