BRANDON JOHNSON
12001 Abess Blvd,FL
Summary
Strategic and detail-oriented professional with experience in dispatch, transportation and logistics, loan processing, and over seven years in customer service and clerical support. Proven ability to solve problems, multitask, and perform under pressure. Proficient in management systems and CRM software, with a collaborative approach focused on efficiency and client satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Concrete Dispatcher
SRM Concrete
Jacksonville, FL
02.2024 - Current
- Collaborated with project managers to ensure seamless communication between teams, resulting in improved overall performance.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Generated reports to track deliveries and maintain proper records and documentation.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Enhanced project efficiency by accurately estimating and ordering materials for concrete projects.
Concrete Mixer Operator
SRM Concrete
Jacksonville, FL
11.2022 - 02.2024
- Transported ready mixed concrete from plant to construction job sites in alignment with specifications.
- Worked with production manager in timely delivery of concrete to key clients.
- Addressed complaints from customers in collaboration with management to maintain satisfaction.
- Updated daily logs with production data such as weights, destinations, and delivery times to keep management current on team activities.
- Measured precise amounts of concrete and verified levelness to improve quality of finished product.
- Met with engineers and concrete finishers to plan layouts and timeframes for jobs.
Mortgage Loan Processor
Digital Risk (Bank Of America)
08.2021 - 03.2022
- Interviewed clients regarding loan needs and financial histories and conveyed information regarding application processes.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Checked daily reports each morning to identify priorities or issues for escalation to supervisor.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Reviewed and validated details of loan applications and closing documentation.
- Filed completed loan applications with underwriting and made approval or denial recommendations.
- Consulted with outside vendors to identify and resolve loan closing issues.
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Received on-going, comprehensive training on home loan products and mortgage process.
Mortgage Loan Processor
Digital Risk (BB&T)
03.2021 - 08.2021
- Manage daily workflow prioritization to ensure pipeline management meets required closing dates.
- Communicate expectations, requirements, and program details through established communication standards.
- Review and analyze all necessary documentation, including borrower documents and third-party documents within SLA.
- Order all required verifications, documentation, and sub-sequent follow-ups and ensures all timeframes and compliance requirements are being met.
- Comprehensive understanding of credit underwriting guidelines.
- Review and return emails and voicemails based on prescribed SLA from prior day.
- Calculate borrower income for wage earner and passive income types.
- Maintain compliance with privacy and security requirements, as well as federal statutes covering mortgage loans.
- Review and address files returned from Underwriting within SLA.
- Communicate acceptance or rejection to applicants via mail, email, telephone or personal consultations.
Problem Resolution Associate (Payroll And Benefits)
People First
02.2018 - 02.2021
- Corresponded with state agencies to resolve time and attendance, payroll, and leave discrepancies.
- Corresponded with various parties to resolve benefit discrepancies while prioritizing client satisfaction.
- Collaborated with fiscal team to verify and process refund checks for withdrawn and retired employees.
- Monitored employers compliance with Fair Labor Standards Ac
- Assisted management associates with conducting audit reports through intranet portal.
- Corresponded with 3rd party companies to verify employment for active and withdrawn employees.
- Trained new members of the team in policies and procedures using intranet systems.
- Taught employees to navigate online portal; resulting in increased competence and service center efficiency.
- Maintained an cumulative quality rating average above 90%.
- Notated all interactions in timely manner.
Loan Service Representative
OneLoanPlace
Tallahassee, FL
02.2017 - 02.2018
- Proactively identified solutions for customers who were experiencing credit issues.
- Researched and customized service proposals for clients and referred to partnering companies.
- Recommended loan approvals and denials based on customer criteria.
- Reviewed application files to check for completion and compliance with institutional standards.
- Explained technical financial information to applicants in easy to understand language.
- Thoroughly documented all customer inquiries and notated calls.
Straight Truck Driver
Eagle Transportation South
Jacksonville, FL
02.2022 - 11.2022
- Performed pre/post trip inspections before and after shift to verify correct and safe operating Truck.
- Complied with DOT rules and regulations as well as company policies and procedures regarding safe vehicle operations.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Designed efficient itineraries to guarantee timely delivery of truck contents, using GPS systems and maps.
- Reviewed daily production schedules to inform effective prioritization and delegation of tasks.
- Utilized pallet jacks and forklifts to assist with loading and unloading of products at warehouses.
- Communicated with team members to provide updates, report delays in transportation, minor accidents and arrival of shipments.
Stock Crew Lead
Winn-Dixie Stores Inc.
Jacksonville, FL
01.2014 - 01.2017
- Communicated clear expectations and goals to each team member.
- Oversaw workers preparing new merchandise for sales floor with store-specific tags and displays.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Trained stock team in merchandising, storage management and customer service.
- Logged daily production, shrink and inventory levels in computer system.
Education
Associate Of Arts -
Tallahassee Community College
Tallahassee, FL08.2018
Skills
- Interpersonal communication
- Database maintenance
- Account Management
- Call Center Operations
- Schedule coordination
- Microsoft Excel
Certification
- CDL Class A
- Adobe certified
Timeline
Concrete Dispatcher
SRM Concrete
02.2024 - Current
Concrete Mixer Operator
SRM Concrete
11.2022 - 02.2024
Straight Truck Driver
Eagle Transportation South
02.2022 - 11.2022
Mortgage Loan Processor
Digital Risk (Bank Of America)
08.2021 - 03.2022
Mortgage Loan Processor
Digital Risk (BB&T)
03.2021 - 08.2021
Problem Resolution Associate (Payroll And Benefits)
People First
02.2018 - 02.2021
Loan Service Representative
OneLoanPlace
02.2017 - 02.2018
Stock Crew Lead
Winn-Dixie Stores Inc.
01.2014 - 01.2017
Associate Of Arts -
Tallahassee Community College