Joel Garcia
Bentonville,AR
Overview
7
7
years of professional experience
Work History
Concrete Dispatcher
O'Brien Ready Mix
Arkansas
02.2026 - Current
- Coordinated driver dispatch and concrete deliveries, optimizing routes and schedules to meet jobsite requirements.
- Communicate with drivers, batch plants, customers, and jobsites to keep deliveries on schedule.
- Schedule and adjust deliveries based on jobsite timing, changing priorities, and operational needs.
- Processed customer payments and transactions, ensuring accurate records for deliveries and financial accountability.
- Monitored active deliveries, provided timely updates, and resolved scheduling issues to maintain delivery schedules.
Customer Resolution Specialist
Walmart
Bentonville, AR
02.2025 - Current
- Scheduled loads and communicated daily with vendors and LLMs to ensure timely delivery.
- Utilized Microsoft Office to identify process improvements and generate vendor satisfaction reports.
- Managed inbound and outbound calls, delivering professional customer support to resolve inquiries.
Customer Service Representative
Central Research
Lowell, Arkansas
02.2024 - 02.2025
- Answered customer inquiries, provided accurate product/service information, and activated accounts to enhance customer satisfaction.
- De-escalated customer concerns while maintaining calm, professional demeanor to resolve issues effectively.
- Resolved customer inquiries through phone and email, delivering accurate information and timely service.
- Documented call details and case notes in CRM systems to maintain complete, consistent records.
- Applied service scripts and procedures to handle routine requests with accuracy and professionalism.
In-Home Delivery
Walmart
Rogers, AR
10.2021 - 02.2025
- Executed 200+ last-mile deliveries weekly, exceeding delivery rate expectations by 50%.
- Performed in-home deliveries, ensuring order accuracy and delivering exceptional customer service.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Specialist Physical Security
Walmart
Bentonville, AR
03.2020 - 08.2020
- Monitored suspicious activity and enforced security protocols to ensure safety of associates, guests, and assets.
- Oversaw global security operations
- Coordinated daily workflow support, ensuring accurate task completion and timely issue resolution.
- Monitored inventory records and corrected discrepancies to maintain stock accuracy.
- Assisted associates with policy, process, and system questions to improve operational consistency.
Education
BS - Supply Chain, Transportation & Logistics
Bellevue University
Bellevue, NE01-2028
Diploma - undefined
Bentonville West High School
01-2018
Skills
- Logistics Coordination
- Route Optimization
- Delivery Coordination
- Account management
- Vendor relations
- Microsoft Office
- Project coordination
- Customer support
- Call handling
Timeline
Concrete Dispatcher
O'Brien Ready Mix
02.2026 - Current
Customer Resolution Specialist
Walmart
02.2025 - Current
Customer Service Representative
Central Research
02.2024 - 02.2025
In-Home Delivery
Walmart
10.2021 - 02.2025
Specialist Physical Security
Walmart
03.2020 - 08.2020
Diploma - undefined
Bentonville West High School
BS - Supply Chain, Transportation & Logistics
Bellevue University