Brandon Jolly
Frisco
Summary
Operations and supply chain professional with a strong background in training personnel, managing inventory accuracy, and coordinating logistics in high-volume environments. Demonstrated leadership in improving operational efficiency and ensuring compliance with safety standards, while maintaining strong customer relationships and effective communication across teams.
Overview
7
7
years of professional experience
Work History
Owner
Blue Line Field Solutions
01.2024 - Current
- Directed daily operations by managing scheduling, workflow prioritization, and customer communication across multiple service calls.
- Exercised independent decision-making to assess service needs, allocate time and resources, and resolve issues without escalation.
- Maintained operational standards by ensuring accuracy in digital documentation, parts usage tracking, and service reporting.
- Upheld safety and compliance through consistent application of PPE requirements, hazard awareness, and regulatory guidelines.
- Managed field logistics, including equipment readiness, parts availability, and efficient routing to meet customer timelines.
- Delivered high-quality service while balancing workload, customer expectations, and operational demands in fast-paced environments.
- Led customer relationships by setting service expectations, communicating timelines, and ensuring satisfaction through professional follow-through.
- Coordinated parts sourcing and availability to support efficient service delivery and minimize downtime.
Parts Trainer
Caliber Collision
01.2024 - 01.2025
- Supervised and trained new Parts Managers and frontline supply personnel, assigning responsibilities and ensuring adherence to company policies and safety regulations.
- Led regular crew briefings to communicate procedural updates, operational changes, and compliance expectations.
- Coordinated with technicians, operations leadership, and supply chain partners to monitor material request status and ensure the timely availability of parts.
- Maintained audit compliance, inventory accuracy, and standardized documentation across multiple locations.
- Managed administrative functions including training records, performance documentation, and procedural updates.
- Evaluated employee performance, recommended coaching plans, and supported personnel decisions to improve workforce effectiveness.
- Developed training materials and standardized workflows to improve consistency, reduce errors, and enhance operational readiness.
Service Advisor
Caliber Collision
01.2021 - 01.2024
- Served as the primary point of contact for customers, providing updates, setting expectations, and ensuring a positive service experience.
- Coordinated repair workflows between customers, technicians, and parts personnel to maintain smooth shop operations.
- Created and managed repair orders, verified parts needs, and communicated timelines to support efficient production.
- Assisted with scheduling, documentation, and customer follow-through to maintain high service standards.
- Supported operational goals by prioritizing work orders and ensuring accurate communication across teams.
Parts Manager
Caliber Collision
01.2019 - 01.2021
- Managed daily parts operations, including ordering, receiving, stocking, and distributing parts to technicians.
- Coordinated with vendors and internal teams to secure timely availability of materials for repairs, minimizing delays.
- Maintained accurate inventory records, verified deliveries, and resolved discrepancies to support efficient workflow.
- Prioritized parts requests and ensured accurate documentation for repair orders, enhancing technician efficiency.
- Aligned parts availability with production schedules through effective communication with service and operations teams.
Education
High School Diploma -
Texas Virtual Academy
Carrollton, TX01-2018
Skills
- Business operations management
- Logistics management
- Supplier negotiation
- Client service strategy
- Business development
- Warehouse safety compliance
- Material request coordination
- Performance audits
- Training and onboarding
- Policy enforcement
- Team leadership
Timeline
Owner
Blue Line Field Solutions
01.2024 - Current
Parts Trainer
Caliber Collision
01.2024 - 01.2025
Service Advisor
Caliber Collision
01.2021 - 01.2024
Parts Manager
Caliber Collision
01.2019 - 01.2021
High School Diploma -
Texas Virtual Academy