BRANDON KEATING
Frisco,Texas
Summary
Reliable Technical Director with 7 years leading technology-centric departments to become outstanding contributors. Confident advocate for junior staff members. Enthusiastic about use of technical education to improve business outcomes. Skillful at uniting educationally and geographically diverse teams toward achieving singular goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Director of Technology
Cotton Patch Cafe
09.2022 - Current
- Authored wide-ranging roadmaps, determining how technology would be integrated into business operations for maximum return on investment (ROI).
- Served as primary decision-maker for internal technology spending, creating budget guidelines to reduce waste and decrease unnecessary upgrades.
- Developed and implemented technical application support and information technology policies and procedures that advanced investment needs, outcomes and performance measurements to balance continuous innovation with responsible risk-taking.
- Analyzed department and job-related functionality requirements to align technology priorities with business needs.
Product Manager
Cinemark USA, Inc
02.2018 - 09.2022
- Work with POS Development Team to refine and release Penny FSR in an Agile environment
- Established criteria for each milestone within product roadmap as means to measure developmental progress.
- Conceptualized and deployed enhanced product features and optimized implementation for use in marketing strategies.
- Coordinated design meetings and decisions with internal departments and teams.
Business Systems Analyst
Boston’s, The Gourmet Pizza
11.2015 - 11.2017
- Implemented EMV payment at 23 Franchisee owned and 3 Corporate owned locations
- Piloted on-line ordering at Corporate Training location
- Managed POSitouch menu databases for 23 Franchisee owned and 3 Corporate owned locations
- IT Generalist: was assigned IT tasks that did not fit into a pre-determined bucket
Manager of Restaurant Systems
Del Frisco’s Restaurant Group
11.2012 - 11.2015
- Established and lead all POS and Backoffice rollout functions for a rapidly growing restaurant company exceeding 50 units
- Acted as Internal Security Auditor ensuring PCI compliance
- Part of a team that migrated all servers to a virtual environment
- Implemented a fully redundant business continuity solution reducing network downtime
- Worked closely with Director of IT developing a budget and framework for a growing department
- Regularly interacted with CFO and Director of IT, influencing the deployment of key technology initiatives
- Directly responsible for all the IT and Telecom needs all restaurants, including IT procurement
- Worked with executive, administrative, management and outside vendors to implement technologies including RFP, scope of project, coordinating resources, training end-users, and ensuring successful integration with both systems and company culture
IT Support Specialist II
Raising Cane’s Chicken Fingers
01.2012 - 11.2012
- SME for KRONOS Workforce Management, trained operations group upon implementation, assisted training group with documentation, trained support group, and provided support up to integration into
- Great Plains ERP
- Provided Level II support to 150 company owned restaurants
- Provided IT support to Home Office
IT and Application Support/IT Project Manager
Bobby Cox Companies Inc
07.2008 - 01.2012
- Implemented POSITouch Northstar Inventory control to 50 Quick Service Restaurants across 3 concepts
- Implemented POSITouch Northstar Time and Attendance to 50 Quick Service Restaurants across 3 concepts
- Trained and supported users on new and current technologies
- Implemented Issue Trak Help Desk solution and acted as Helpdesk Administrator
- Worked as part of a team to ensure that all BCC restaurants and were PCI Compliant
Information Technology Manager
Posado’s Café Inc
03.2005 - 04.2008
- Directly responsible for all IT functions and telecommunications at the corporate office and 13 restaurant locations
- Managed Aloha Enterprise for companywide polling and reporting
- Implemented Posado’s Loyalty Program, using Aloha Enterprise backend
- Planned and scheduled all new restaurant opening’s IT and Telecom needs
- Trained and supported users on new and current technologies
Education
Bachelor of Science - Information Technology
Western Governor’s University
Salt Lake City, UTSkills
- Program Development and Management
- Project Management
- Team Leadership
- Software Development Life Cycle (SDLC)
- Business Process Analysis
- Process improvement
- Change Management
Certification
- CAPM - Certified Associate in Project Management
- Certified AWS Cloud Practitioner-Amazon Web Services(AWS)
Timeline
Director of Technology
Cotton Patch Cafe
09.2022 - Current
Product Manager
Cinemark USA, Inc
02.2018 - 09.2022
Business Systems Analyst
Boston’s, The Gourmet Pizza
11.2015 - 11.2017
Manager of Restaurant Systems
Del Frisco’s Restaurant Group
11.2012 - 11.2015
IT Support Specialist II
Raising Cane’s Chicken Fingers
01.2012 - 11.2012
IT and Application Support/IT Project Manager
Bobby Cox Companies Inc
07.2008 - 01.2012
Information Technology Manager
Posado’s Café Inc
03.2005 - 04.2008
Bachelor of Science - Information Technology
Western Governor’s University
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