Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katie Kelly

Axis,AL

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

3
3
years of professional experience

Work History

Dental Hygiene Assistant

Mobile Bay Dental
Semmes, AL
04.2023 - Current
  • Answered phones professionally while scheduling appointments or responding to inquiries from patients.
  • Cleaned and disinfected surfaces in operatories between patients.
  • Prepared treatment rooms for patient examinations, sterilized instruments and equipment, set up trays with instruments and materials needed by the dentist.
  • Updated patient records regularly following each visit or procedure performed.
  • Processed credit card transactions for payment of services rendered.
  • Created charts for new patients prior to their appointment date.
  • Provided excellent customer service by responding promptly to inquiries via telephone, email or in person.
  • Answered phone calls, scheduled appointments and verified patient insurance coverage.
  • Ensured HIPAA compliance while handling confidential patient information.
  • Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
  • Scheduled cleanings and dental appointments for patients using appointment software.

Medical Receptionist

Alabama Medical Group
Mobile, AL
07.2021 - 02.2022
  • Processed referrals for specialist care when requested by physicians or patients.
  • Greeted and checked in patients, updating patient information in computer system.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Processed patient payments and scanned identification and insurance cards.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.

Education

High School Diploma -

Satsuma High School
Satsuma, AL
05-2016

Skills

  • Insurance Verification
  • Dental Radiology
  • Payment Collections
  • Patient scheduling
  • Henry Schein Dentrix
  • Electronic Dental Record (EDR)
  • Appointment confirmation
  • Customer Service

Timeline

Dental Hygiene Assistant

Mobile Bay Dental
04.2023 - Current

Medical Receptionist

Alabama Medical Group
07.2021 - 02.2022

High School Diploma -

Satsuma High School

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Katie Kelly