Katie Kelly
Axis,AL
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Dental Hygiene Assistant
Mobile Bay Dental
Semmes, AL
04.2023 - Current
- Answered phones professionally while scheduling appointments or responding to inquiries from patients.
- Cleaned and disinfected surfaces in operatories between patients.
- Prepared treatment rooms for patient examinations, sterilized instruments and equipment, set up trays with instruments and materials needed by the dentist.
- Updated patient records regularly following each visit or procedure performed.
- Processed credit card transactions for payment of services rendered.
- Created charts for new patients prior to their appointment date.
- Provided excellent customer service by responding promptly to inquiries via telephone, email or in person.
- Answered phone calls, scheduled appointments and verified patient insurance coverage.
- Ensured HIPAA compliance while handling confidential patient information.
- Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
- Scheduled cleanings and dental appointments for patients using appointment software.
Medical Receptionist
Alabama Medical Group
Mobile, AL
07.2021 - 02.2022
- Processed referrals for specialist care when requested by physicians or patients.
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Processed patient payments and scanned identification and insurance cards.
- Called patients to confirm scheduled appointments and obtain additional details.
- Took messages from patients and promptly relayed to appropriate staff.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
Education
High School Diploma -
Satsuma High School
Satsuma, AL05-2016
Skills
- Insurance Verification
- Dental Radiology
- Payment Collections
- Patient scheduling
- Henry Schein Dentrix
- Electronic Dental Record (EDR)
- Appointment confirmation
- Customer Service
Timeline
Dental Hygiene Assistant
Mobile Bay Dental
04.2023 - Current
Medical Receptionist
Alabama Medical Group
07.2021 - 02.2022
High School Diploma -
Satsuma High School
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