Brandon Kirsten
Sarasota,FL
Summary
As a creative at heart with a balanced passion for intellectual growth in subjects such as investments, environmental issues, sports, and current events, work experience has been driven by desire to learn ways of navigating complex challenges to ensure client satisfaction while maintaining operational excellence. With an initial love of travel, catastrophe claims adjusting built a foundation in various roles in customer service, teamwork, planning, which has in turn led to excelling in positive customer interactions.
Overview
15
15
years of professional experience
Work History
Store Manager
Custom Carts of Sarasota
04.2024 - Current
- Managed daily operations of a luxury golf cart retail location to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Responsible for 18% growth in sales from previous year.
- Hosted marketing events and sales outreaches to commercial clients.
Field Claims Adjuster
Advantage Adjustment Company / Ryze Claim Solution
12.2020 - 03.2024
- Efficiently managed a high volume of daily claims without compromising quality or customer service standards.
- Safeguarded company reputation by consistently adhering to ethical guidelines when handling sensitive information or disputes between parties involved in a claim.
- Streamlined workflow processes by effectively prioritizing assignments based on urgency and complexity levels.
- Built positive relationships with clients by maintaining regular contact throughout the entire claims process.
- Oversaw a portfolio of claims including over 100 Hurricane Ian settlements which exceeded one million dollars in loss payments to homeowners.
Field Claims Adjuster
FedNat Insurance
06.2016 - 11.2021
- Achieved high levels of customer satisfaction by consistently meeting or exceeding expectations in claim handling and resolution.
- Negotiated claims settlements with policy holders, mitigation vendors, contractors, and attorneys.
Catastrophe Claims Adjuster
Allstate Insurance Co
06.2009 - 05.2016
- Responsible for all realms of the property claim handling, in areas of natural disaster, including inspecting damages, preparing estimates, issuing payments, explaining the estimate and settlement with the insured, and settling any supplemental discrepancies.
- Achieved all company goals in the areas of customer service rating, re-inspections, claim closure volume, and file review accuracy.
- Contributed to positive team environment by sharing industry knowledge, offering assistance to colleagues as needed, and providing shadow training for new adjusters.
Education
Bachelor of Arts - Psychology
University of South Florida
Tampa, FL12.2007
Skills
- Customer Service and Customer Relations
- Problem-Solving and Insights into Strategic Planning
- Multitasking and Organization
- Teamwork and Collaboration
- Friendly and Positive
- Intellectually Curious and Active Learner
- Navigating Disruptions and Conflict through Expert Guidance
Timeline
Store Manager
Custom Carts of Sarasota
04.2024 - Current
Field Claims Adjuster
Advantage Adjustment Company / Ryze Claim Solution
12.2020 - 03.2024
Field Claims Adjuster
FedNat Insurance
06.2016 - 11.2021
Catastrophe Claims Adjuster
Allstate Insurance Co
06.2009 - 05.2016
Bachelor of Arts - Psychology
University of South Florida
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