Brandon Kitch
Stockton,CA
Summary
Professional technician with strong background in appliance repair, ready to make immediate impact. Skilled in diagnostics, troubleshooting, and hands-on repairs, with focus on customer satisfaction and reliability. Known for effective team collaboration and adaptability to changing needs, ensuring timely and high-quality results. Dependable and equipped with technical expertise necessary to excel in this role.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Geek Squad In Home Appliance Repair Technician
Best Buy
09.2021 - Current
- Performed diagnostic testing on various home appliances to identify issues and recommend appropriate repairs.
- Executed repairs on refrigerators, ovens, washing machines, dryers, dishwashers, microwaves, and ventilation hoods ensuring optimal functionality post-service.
- Adapted repair strategies based on specific appliance brands and models, demonstrating technical versatility.
- Mentored junior technicians, sharing valuable skills and techniques that increased their efficiency and proficiency in appliance repair tasks.
- Provided exceptional customer service during in-home visits, addressing concerns and educating customers on appliance care.
- Maintained inventory of replacement parts, ensuring availability for timely repairs and minimizing downtime.
- Maintained accurate records of all completed repairs, contributing to streamlined operations and better resource allocation.
Service Depot Supervisor
Best Buy
08.2018 - 09.2021
- Supervised daily operations of service depot, ensuring efficient workflow and adherence to service standards.
- Conducted regular training sessions to enhance team skills and improve service delivery.
- Coordinated logistics for incoming and outgoing equipment, optimizing inventory management processes.
- Monitored team performance, providing constructive feedback to encourage improvement and professional growth.
- Participated in professional development workshops and conferences to continuously expand technical expertise within the field of appliance repair.
Geek Squad Sr Repair Agent Technician
Best Buy
07.2016 - 08.2018
- Assisted in training new Repair Agents, sharing expertise and knowledge for their professional development.
- Completed all major repairs for Refrigeration, washers, dryers, dishwashers, stoves, microwaves, ventilation, air conditioning units, and televisions for the Geek Squad service depot.
- Read wiring diagrams, and engineering specification to diagnose and repair units.
- Contributed to a safer work environment by adhering to industry safety standards and regulations during all tasks performed.
Geek Squad Appliance Triage Technician
Best Buy
09.2015 - 07.2016
- Diagnosed customer complaints for product returns on major appliances and televisions.
- Completed appliance repairs by removing cosmetic damage and ordering parts for replacement.
- Prepared product for shipment by preforming sanitization procedures
Project Team Specialist
Best Buy
10.2013 - 10.2015
- Supported sales goals by strategically placing promotional materials and optimizing shelf space usage according to planogram guidelines.
- Enhanced store appearance and customer experience by maintaining clean, organized, and visually appealing displays for all product in the retail store.
- Maximized efficiency during major store resets by coordinating with other team members to establish clear timelines and task assignments.
Inventory Specialist
Best Buy
09.2012 - 10.2013
- Executed inventory management processes to maintain optimal stock levels across multiple departments.
- Coordinated with suppliers to ensure timely delivery of products and accuracy in order fulfillment.
Education
GED -
Lincoln High School
Stockton, CASkills
- Appliance repair
- Gas appliance repair
- Multimeter proficiency
- Refrigeration systems
- Experienced in electronic soldering
- Experienced in operating power tools
- Schematic reading
- Technical troubleshooting
- Electrical wiring
- Critical thinking
- Excellent communication
- Time management
Accomplishments
Maintained a top 5 performance among all repair technicians throughout the entire company for the past 2 years.
Certification
EPA Section 608 Certified Technician
Timeline
Geek Squad In Home Appliance Repair Technician
Best Buy
09.2021 - Current
Service Depot Supervisor
Best Buy
08.2018 - 09.2021
Geek Squad Sr Repair Agent Technician
Best Buy
07.2016 - 08.2018
Geek Squad Appliance Triage Technician
Best Buy
09.2015 - 07.2016
Project Team Specialist
Best Buy
10.2013 - 10.2015
Inventory Specialist
Best Buy
09.2012 - 10.2013
GED -
Lincoln High School