Brandon Laracuente
Clermont,FL
Summary
Practiced at enhancing community support with forward-thinking strategies and skilled leadership over teams and resources. Well-organized, industrious, and dedicated to boosting support to meet expanding requirements. Fluent understanding in Spanish (Limited to moderate speaking) and Fluent English. Also, an energetic volunteer offering outstanding telephone etiquette, social media, and interpersonal skills. Well-trained individual with past experience working with children and elderly people. Lastly, considered hardworking Customer Service Representative with experience working with international customer base. Trained in project and time management with extensive knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Caring and compassionate Student Nurse well-versed in anatomy and physiology, nursing fundamentals and medical terminology. Responds to emergencies with grace and calm mentality. Demonstrated success in delivering superior care to multiple patients, balanced with high-volume task load.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Stocker Associate
Sugarboo And Co.
06.2022 - 12.2022
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Collaborated with backroom and receiving team, working night shifts to support inventory fulfillment goals.
- Maintained inventory and ordered new supplies to meet expected needs.
- Selected by general and warehouse managers to tackle special projects, expediting stock implementation during shortages.
- Assisted in development of trainees, providing instruction and support to optimize readiness.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
Customer Service Associate
Publix
08.2020 - 06.2022
- Recommended products to customers, thoroughly explaining details.
- Delivered excellent customer service, resulting in consistent customer satisfaction rating.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Forged and nurtured impactful relationships with customers to cultivate loyalty.
- Described and explained details about product options to inform customers and guide purchasing decisions.
- Responded proactively and positively to rapid change.
- Managed timely and effective replacement of damaged or missing products.
- Investigated and resolved customer inquiries and complaints quickly.
- Promptly responded to inquiries and requests from prospective customers.
- Followed up with customers about resolved issues and completed purchase and satisfaction to maintain high standards of customer service.
- Communicated professionally with colleagues, freelancers and clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Volunteer
Sawgrass Bay Elementary
06.2019 - 08.2019
- Volunteered at ELC Summer Camp (extended learning center) for kids from kindergarten to 5th grade.
- Assisted in creating an environment to help children to expand their learning opportunities when students are not in school.
- Established ideas in distributing a fun atmosphere for children to enjoy.
CMAA, Advent Health & Wellness
11.2018 - 02.2019
- Worked beside doctors and other nurses.
- Took patients' vital signs.
- Provided paperwork for scheduled patients.
- Helped administer x-rays under supervision of x-ray technicians.
- Performed patient care to ill patients (Was able to get 30 patients in/out faster than usual).
Sawgrass Bay Elementary
06.2018 - 07.2018
- Volunteered at ELC Summer Camp (extended learning center) for kids from kindergarten to 5th grade.
- Assisted in creating environments to help children to expand their learning opportunities when students are not in school.
- Established ideas in distributing a fun atmosphere for children to enjoy.
Education
Associate Degree in Nursing - Nursing
Valencia College
Kissimmee, FL08.2024
Associate of Science - General Studies
Lake Sumter State College
Clermont, FL04.2022
High School Diploma -
East Ridge High School
Clermont, FL06.2020
Skills
- Guest Services
- Cleaning
- Quality Management
- Customer Complaint Resolution
- Keep quality customer communication with myself and other associates
Certification
CNA (nursing homes/South Lake
Hospital/Certified); CMAA (Advent Health Centra
Care/Certified); BLS (CPR Certified); HIPPA
Certified
Culinary: Serv Safe/National Registry Certification, CMAA (Certified Medical Administrative Assistant)
CNA (Certified Nursing Assistant)
Serv Safe
National Registry
CIW (Certified Internet Webmaster)
Timeline
Stocker Associate
Sugarboo And Co.
06.2022 - 12.2022
Customer Service Associate
Publix
08.2020 - 06.2022
Volunteer
Sawgrass Bay Elementary
06.2019 - 08.2019
CMAA, Advent Health & Wellness
11.2018 - 02.2019
Sawgrass Bay Elementary
06.2018 - 07.2018
Associate Degree in Nursing - Nursing
Valencia College
Associate of Science - General Studies
Lake Sumter State College
High School Diploma -
East Ridge High School
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