Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Brandon Le

San Gabriel,CA

Summary

Dynamic manager with a proven track record at TTD Lion Dance Association, excelling in team leadership and customer service. Enhanced client satisfaction through effective communication and relationship management, driving sales revenue growth. Skilled in time management and decision-making, ensuring efficient project execution and fostering a collaborative work environment.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Manager

TTD Lion Dance Association
02.2019 - Current
  • Managed and motivated teammates to be productive and engaged in proformance.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for teammates.
  • Enhanced customer satisfaction by maintaining open lines of communication and ensuring high-quality service delivery.
  • Managed cross-functional teams to ensure seamless collaboration and efficient project execution.
  • Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
  • Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
  • Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
  • Streamlined sales processes for improved efficiency and customer satisfaction.

Relationship Banker II Training

JPMorgan Chase
08.2022 - 11.2022
  • Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
  • Strengthened client relationships by providing personalized banking solutions and excellent customer service.
  • Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
  • Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.

Associate Banker

JPMorgan Chase
11.2020 - 08.2022
  • Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
  • Strengthened client relationships through consistent communication and personalized attention to individual needs.
  • Balanced teller drawers and ATM cash.
  • Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.

Assistant Manager

Wah's Golden Hen
06.2016 - 12.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized restaurant environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records and increasing accuracy.

Education

No Degree - Business

Pasadena City College
Pasadena, CA

High School Diploma -

Gabrielino High School
San Gabriel, CA
06-2019

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Customer relationship management (CRM)

Certification

  • FINRA Licensed
  • Food Handler Certification
  • Real Estate Studies

KELLER WILLIAMS Certificate

Studies of Completion :

Real Estate Principles

Real Estate Finance

Real Estate Practices





Languages

English
Native or Bilingual
Vietnamese
Professional Working
Chinese (Cantonese)
Limited Working
Chinese (Mandarin)
Limited Working

Timeline

Relationship Banker II Training

JPMorgan Chase
08.2022 - 11.2022

Associate Banker

JPMorgan Chase
11.2020 - 08.2022

Manager

TTD Lion Dance Association
02.2019 - Current

Assistant Manager

Wah's Golden Hen
06.2016 - 12.2020

No Degree - Business

Pasadena City College

High School Diploma -

Gabrielino High School

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Brandon Le