BRANDON LEITZ
Savage,MN
Summary
To obtain a position in the medical device industry that will enable me to use my exceptional communication skills and strong drive to deliver life changing products. My experience supporting multiple sales representatives and audiologists showcases my ability to work within a team to consistently deliver results and foster positive relationships.
Overview
7
7
years of professional experience
Work History
Customer Care Representative
GN Resound
Bloomington, MN
11.2023 - Current
Responsibilities
- Demonstrated strong communication skills by interacting with customers via phone and email, to provide audiologists with the best hearing solutions for their patients.
- Provided excellent customer service, resolving inquiries and complaints in a timely manner, while also managing my workload effectively by prioritizing tasks according to urgency or importance.
- Sold hearing aids on promotions to accounts to help my team meet our month and quarter goals.
Accomplishments
- Consistently a top performer in the department for all metrics, including efficiency, availability, and volume.
- Recognized by many audiologists and sales reps for my timely responses and daily work ethic.
- Customer Care Rep of the Month in September 2024.
- Customer Care Rep of the Month runner-up in May 2024 and July 2024.
Warehouse Packer
Amazon
06.2021 - 08.2021
- Worked successfully with a diverse group of co-workers to accomplish goals and address issues related to our products and services.
- Picked customers' orders and sent them to the packaging area to maintain fluidity and to ensure the customer receives their product in a timely manner.
Sales Associate
The Home Depot
04.2018 - 08.2019
- Provided excellent service and attention to customers.
- Recognized by management for demonstrating hard work and providing exceptional customer service.
Education
Bachelor of Arts - Biology, Neuroscience
SAINT JOHN'S UNIVERSITY
Collegeville, MN05.2023
High School Diploma -
BRECK SCHOOL
Golden Valley, MN06.2017
Skills
- Teamwork
- Customer service
- Communication
- Determination
- Problem solving
- Organization
- Responsibility
- Positivity
Volunteer Experience
- Feed My Starving Children, Chanhassen, MN, Food packing
- Salvation Army, Minneapolis, MN, Food packing and meal prep
- South Metro Vineyard Church, Burnsville, MN, Food organization and packing
- Learn to Skate, Chesapeake, VA, Helped organize drills and teach kids how to skate
- Landscape cleanup for elderly people, Golden Valley, MN, Raked leaves and cleaned up their lawn before winter
- Special Olympics Hockey, Golden Valley, MN, Helped set up and organize; Cheered on the participants
- City of Lakes Waldorf School, Minneapolis, MN, Assisted in the classroom and library
Activities
- Took two gap years following high school and played junior hockey in Virginia Beach, VA before attending Saint John's University to further my academic and athletic career.
- Won two USPHL national championships ('18 and '19)
Timeline
Customer Care Representative
GN Resound
11.2023 - Current
Warehouse Packer
Amazon
06.2021 - 08.2021
Sales Associate
The Home Depot
04.2018 - 08.2019
Bachelor of Arts - Biology, Neuroscience
SAINT JOHN'S UNIVERSITY
High School Diploma -
BRECK SCHOOL
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