Brandon Lewis
Waynesboro,PA
Summary
Tech-savvy professional transitioning into Entry-Level IT Support, with a solid foundation in troubleshooting and operational efficiency. Proficient in managing scanners and warehouse systems, enhancing team productivity through effective training. Committed to leveraging technical skills and rapid learning aptitude to contribute meaningfully in hands-on IT environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Learning Ambassador
Amazon
02.2022 - Current
- Trained associates on scanners, software systems, and workflow tools
- Troubleshot device and scanner issues
- Led training groups and onboarding
- Operated warehouse machines and scanners efficiently
- Trained 50+ associates
- Recognized as a top-performing picker
Sales Associate
Walker Enterprises
03.2013 - 01.2022
- Enhanced customer satisfaction by assisting with product and basic tech needs.
- Optimized sales performance by surpassing monthly sales targets consistently.
- Ensured transaction accuracy using POS and digital inventory management tools.
- Facilitated product support by providing detailed solutions and information.
- Streamlined returns and exchanges process to maintain high accuracy levels.
Education
High School Diploma -
Waynesboro Area Senior High School
Waynesboro, PA01.2013
Skills
- Computer Hardware Basics
- Windows OS Installation
- Troubleshooting
- Network & Wi-Fi Basics
- RF Scanners & Handheld Devices
- Warehouse Management Systems (WMS)
- Microsoft Office & Google Workspace
- Ticketing Concepts (beginner)
- RF Scanners
- WMS Platforms
- Digital Training Systems
- Barcode Equipment
- Mobile Devices
- Web-Based Applications
- Basic Windows Troubleshooting
- Adaptive learning
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- CompTIA ITF+
- Google IT Support Certificate
- CompTIA A+ (Planned)
Languages
Spanish
Elementary
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Learning Ambassador
Amazon
02.2022 - Current
Sales Associate
Walker Enterprises
03.2013 - 01.2022
High School Diploma -
Waynesboro Area Senior High School