Brandon Lima
Newburgh,NY
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
Philipp Plein
11.2023 - Current
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Interacted well with customers to build connections and nurture relationships.
Team Lead
Panera Bread
11.2023 - Current
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Worked effectively in fast-paced environments.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Assistant Store Manager
Moncler
10.2014 - 11.2023
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
Supervisor of Operations
XW United Trucking Inc.
03.2021 - 10.2022
- Gained extensive knowledge in data entry, analysis and reporting.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Cultivated interpersonal skills by building positive relationships with others.
- Implemented cost-saving measures such as renegotiating contracts with vendors or leveraging economies of scale to reduce overall expenditures.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Supervisor of Distribution Operations
Barrett Distribution
10.2018 - 05.2020
- Delivered services to customer locations within specific timeframes.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Ensured accurate record-keeping practices throughout all aspects of distribution operations, enabling data-driven decision-making processes.
- Conducted regular audits of distribution processes to identify areas for improvement and ensure compliance with internal standards and external regulations.
- Collaborated with other departments to develop and implement process improvements for better coordination and smoother operations.
Education
Associate of Applied Science - Criminal Justice
Orange County Community College
Middletown, NY05.2015
Skills
- Effective Communication
- Training Management
- Customer Relations
- Delegation
- Reliability
- Attention to Detail
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Store Manager
Philipp Plein
11.2023 - Current
Team Lead
Panera Bread
11.2023 - Current
Supervisor of Operations
XW United Trucking Inc.
03.2021 - 10.2022
Supervisor of Distribution Operations
Barrett Distribution
10.2018 - 05.2020
Assistant Store Manager
Moncler
10.2014 - 11.2023
Associate of Applied Science - Criminal Justice
Orange County Community College
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