Brandon Lopez
Las Palapas
New Braunfels,TX
1
Certification
7
years of professional experience
Detail-oriented Cybersecurity graduate and CompTIA Network+ certified IT professional with expertise in networking, system administration, and cybersecurity. Proficient in TCP/IP, subnetting, VLANs, and network security concepts, with hands-on experience using Wireshark, Nmap, and Cisco Packet Tracer. Offers 7+ years of customer service experience and troubleshooting skills for workplace technology. Seeking entry-level IT Support, Networking, NOC, or Cybersecurity role.
Work History
Drive Through Specialist
1 Year 8 Months- Provided technical support for restaurant staff and leadership by diagnosing wired connectivity issues in a fast-paced environment to minimize operational downtime.
- Assisted leadership with printer and software troubleshooting to ensure seamless workflow and operational efficiency.
- Supported guests with mobile device Wi-Fi troubleshooting and account setup to improve accessibility and user satisfaction.
- Assisted staff and guests with troubleshooting connectivity and device-related issues in a high-volume environment.
Volunteer
6 Months- Assisted in optimizing systems to enhance operational functionality. and hardware troubleshooting to ensure reliable performance
- Troubleshoot operating system and application issues through both GUI and command-line interfaces.
- Provide ongoing technical support and recommendations for system improvements and software configurations.
- Assisted with driver updates, hardware installations, and storage management including partitioning, formatting, and optimization.
Crew Member
7 Months- Collaborated directly with IT help desk employees to resolve network issues and maintain store connectivity.
- Analyzed and resolved printer errors to ensure minimal downtime for store operations.
- Resolved mobile device connectivity issues for staff and guests to ensure seamless technology usage.
- Communicated with co-workers to maintain smooth operations and a collaborative team environment.
Assistant Manager
4 Years 7 Months- Trained new employees on point-of-sale operations and customer service standards to ensure efficient transactions and positive guest experiences.
- Collaborated with IT support to diagnose and resolve software problems affecting managerial systems.
- Increased guest satisfaction through effective team coordination and collaboration with fellow managers.
Education
Bachelor of Business Administration - Cybersecurity
- Dean's List Spring 2023 – Fall 2025
- Relevant Coursework
- Telecommunications and Networking
- Network Security
- Operating Systems Security
- Intrusion Detection & Incident Response
- Malware Analysis
- GPA: 3.34
Skills
Technical Support
Device Support
Network configuration
System Optimization
Documentation management
Programming: Python
Java
Customer relations
Expert problem solving
Certification
- CompTIA Network+ (N10-009) — CompTIA | August 2026
Timeline
Volunteer
Sudor LLC
02.2025 - 08.2025Read More
Drive Through Specialist
Las Palapas
02.2025 - CurrentRead More
Crew Member
Chicken Salad Chick
07.2024 - 02.2025Read More
Assistant Manager
Dairy Queen
07.2019 - 02.2024Read More
The University of Texas at San Antonio
Bachelor of Business Administration from Cybersecurity
Read More