Isabella Molina
Holiday,FL
Summary
Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service, and team leadership. Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.
Overview
4
4
years of professional experience
Work History
Drive-Thru Cashier
Wendys
03.2022 - Current
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides
- Understood restaurant menu, limited-time offers and promotions to answer guest questions
- Identified price of goods and calculated bills with optical price scanners, calculators and cash registers
- Balanced cash drawer at beginning and close of shift
- Resolved problems with orders quickly and offered refund or replacement
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service
- Assisted customers in choosing menu items by providing food complementing information.
Egmj General Services Elvis Molina
05.2020 - 01.2021
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches
- Trained new employees on proper protocols and customer service standards
- Drafted invoices for completed work
- Created and implemented aggressive action plan to address pressing cost control needs.
Education
High School Diploma -
Anclote High School
05.2024
Skills
- Leadership
- Organization and Time management
- Collaboration
- Good listening skills
- Multitasking abilities
- Verbal and written communication
- Excellent work ethic
- Data Entry
- Staff Training
- Technical Support
- POS Systems
- Customer Assistance
- Customer Service
Hobbies and Interests
- Soccer
- Youth group of church
- Softball
- Great student
- Hard worker
- Eager to learn
Languages
Spanish
Limited
Timeline
Drive-Thru Cashier
Wendys
03.2022 - Current
Egmj General Services Elvis Molina
05.2020 - 01.2021
High School Diploma -
Anclote High School
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