Brandon Luaces
Athens,GA
Summary
Goal-oriented customer service professional seeking an opportunity to use customer service and management skills to improve customer satisfaction and gain an understanding of company objectives. With 10+ years of customer service experience, my goal is to progress beyond an entry level role and advance into a leadership role while maintaining customer connections.
Overview
7
7
years of professional experience
Work History
Production Assistant
Choco Coffee Roasters
02.2023 - Current
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
- Roasting Coffee for Whole Sale Accounts.
- Bagging Whole Sale orders and organizing orders for their destination.
BARISTA, COFFEE ROASTER
Hendershots
01.2021 - Current
- Promotes a welcoming environment and establishes customer connections
- Helps train baristas in workflow procedures, espresso and coffee brewing equipment, and drink preparation
- Advises customers on coffee blends, roasts and origins, specialty espresso based beverages, and local pastry offerings
- Certified Bellwether Coffee Roaster
- Creates house blends for brewing and retail, as well as seasonal drink flavors
- Maintains and improves appearance of store and coffee bar, including quality control of ingredients.
Barista
Choco Pronto
12.2022 - 09.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
CLOSING SHIFT LEAD
Rev Coffee Roasters
01.2019 - 01.2021
- Promoted a welcoming environment and established customer connections
- Gained extensive knowledge of coffee blends, roasts, and origins
- Managed staff and training to company standards
- Maintained and improved appearance of the store and coffee bar, including quality control of ingredients
- Closed register and administered cash handling.
BARISTA
Starbucks
01.2017 - 01.2019
- Promoted a welcoming environment
- Crafted beverages
- Cross trained on several stations
- Cash handling experience.
Education
High School Diploma -
FANNIN COUNTY HIGH SCHOOL
Fannin County, GA05.2012
Skills
- Customer service
- Problem solving & troubleshooting
- Efficient & action orientated
- Collaborative
- Interpersonal communication
- Multi-tasking
- Attention to detail
References
- Nick Bimmerle, Owner of Rev Coffee Roasters, (404) 723-9216, 1680 Spring Rd SE B, Smyrna, GA, 30152
- Blair Johnson, District manager for Starbucks, (678) 516-2533, 1955 Cobb Pkwy NW #100, Kennesaw, GA, 30152
- Timothy Franks, Former store manager at Vans, (740) 501-2147, 915 Ridgewalk Parkway Suite #G730, Woodstock, GA, 30188
Timeline
Production Assistant
Choco Coffee Roasters
02.2023 - Current
Barista
Choco Pronto
12.2022 - 09.2023
BARISTA, COFFEE ROASTER
Hendershots
01.2021 - Current
CLOSING SHIFT LEAD
Rev Coffee Roasters
01.2019 - 01.2021
BARISTA
Starbucks
01.2017 - 01.2019
High School Diploma -
FANNIN COUNTY HIGH SCHOOL
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