Brandon Lubrano
Overview
10
10
years of professional experience
Work History
Claims Supervisor
GEICO
09.2021 - Current
- Manage a team of up to 10 claims associates, monitoring performance metrics regularly, identifying areas for improvement and implementing corrective measures accordingly.
- Achieved high customer satisfaction ratings, productivity results, and quality metrics through coaching and development, resulting in a top countrywide ranked team for 2022 and 2023.
- Compliance specialist, providing reporting, training and expertise to department and peers, resulting in near 100% results in 2022 and 2023.
Claims Examiner
GEICO
08.2017 - 08.2021
- Negotiated settlements, achieving favorable outcomes for both parties while minimizing costs.
- Managed caseloads effectively while maintaining high-quality work standard, resulting in top quartile results in all levels of claims.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information on claim status, increasing retention.
Management Development Program Intern
GEICO
06.2016 - 08.2016
- Provided essential support to team members, enabling them to focus on achieving their objectives more effectively.
- Conducted thorough research and analysis to support proposed process improvements, presented to executive management for implementation, resulting in the implementation of employee engagement initiatives.
Assistant/Intern
Big Blue Ocean, LLC
05.2014 - 02.2016
- Prepared logistics reporting and tracking data, managed client relations, and provided exceptional customer service when generating leads or addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
Education
Bachelor of Science - Business Management
Molloy College
Rockville Centre, NY05.2017
Skills
Management Expertise, negotiation and mediation, team motivation, and leadership, coaching and development, advanced oral and written communication skills, Microsoft Office Suite, Client Relations, complex problem-solving
Accomplishments Activities Volunteer Work
- Molloy Guitar Ensemble
- Leukemia & Lymphoma Society: Light the Night, GEICO Cares, GEICO Familia Employee Resource Group
- Euroweek Conference: Belgium 2016, Best Presentation Award
- Global Learning Travel with Molloy Honors Programs: France, London, Japan, Portugal, Switzerland
Timeline
Claims Supervisor
GEICO
09.2021 - Current
Claims Examiner
GEICO
08.2017 - 08.2021
Management Development Program Intern
GEICO
06.2016 - 08.2016
Assistant/Intern
Big Blue Ocean, LLC
05.2014 - 02.2016
Bachelor of Science - Business Management
Molloy College
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