Summary
Work History
Education
Skills
Timeline
Generic

Brandon Lynch

Forest City,NC

Summary

Dynamic customer service and sales professional with a proven track record at VXI Global Solutions. Skilled in CRM software and issue resolution, I excel in enhancing client satisfaction and driving revenue growth. My technical support expertise ensures effective solutions, while my strong communication fosters lasting customer relationships.

Work History

Customer Service Representative

VXI Global Solutions - Canton
  • Assisted customers in resolving inquiries and issues through various communication channels.
  • Documented customer interactions to ensure accurate record-keeping and follow-up actions.
  • Utilized CRM software to track service requests and monitor resolution progress.
  • Provided product information and recommendations to enhance customer satisfaction.

Sales Representative

Cricket Wireless
Forest City, NC
  • Delivered exceptional customer service to enhance client satisfaction and retention.
  • Executed sales strategies to achieve monthly targets and drive revenue growth.
  • Educated customers on wireless products, services, and promotions to optimize their experience.
  • Assisted in inventory management to ensure product availability and minimize shortages.

Technical Support Representative

Transcom
  • Provided technical support for software applications and hardware issues to enhance user experience.
  • Resolved customer inquiries through various communication channels, ensuring timely and effective solutions.
  • Documented troubleshooting steps and resolutions in knowledge base for future reference and training purposes.
  • Collaborated with team members to improve response times and streamline issue resolution processes.

Education

High School Diploma -

Rutherford Opportunity Center
Forest City, NC
06.2013

Skills

  • Customer service
  • CRM software
  • Sales strategies
  • Technical support
  • Issue resolution
  • Product knowledge

Timeline

Customer Service Representative

VXI Global Solutions - Canton

Sales Representative

Cricket Wireless

Technical Support Representative

Transcom

High School Diploma -

Rutherford Opportunity Center