Summary
Work History
Education
Skills
Timeline
Generic

Brandon Lynch

Forest City,NC

Summary

Detail-oriented Technical Support Advisor skilled in problem-solving and enhancing customer experiences. Proven ability to streamline support workflows and mentor team members, ensuring high satisfaction rates.

Work History

Technical Support Advisor

Transcom USA
Denver, CO
  • Resolved technical issues for customers via phone, email, and chat support.
  • Documented troubleshooting steps in ticketing system to ensure accuracy and consistency.
  • Collaborated with team members to improve response times and customer satisfaction ratings.
  • Educated customers on product features and best practices to enhance user experience.
  • Maintained expert-level knowledge of company products to provide accurate information to clients during support calls or emails.
  • Maintained confidentiality when dealing with sensitive customer data, adhering strictly to company policies regarding privacy protection.
  • Escalated high-priority cases to appropriate departments, ensuring swift resolution and preventing potential downtime for clients.

Technical Support Advisor

VXI Global Solutions - Canton
  • Analyzed recurring issues to provide feedback for product improvement initiatives.
  • Mentored new team members on processes, tools, and customer service techniques.
  • Developed training materials for enhanced onboarding of technical support staff.
  • Led efforts to streamline support workflows, increasing overall efficiency within the team.
  • Continuously sought opportunities to enhance personal knowledge and skills through attending industry conferences, webinars, and ongoing training sessions.

Sales Associate

Metro by T-Mobile
  • Assisted customers with product selection and provided information on services offered.
  • Operated point-of-sale system for transactions and inventory management.
  • Maintained store appearance by organizing merchandise and ensuring cleanliness.
  • Collaborated with team members to enhance customer experience and drive sales.

Customer Service Representative

Cricket Wireless
  • Assisted customers with inquiries regarding products, services, and account management.
  • Resolved customer complaints efficiently, ensuring satisfactory outcomes and retention.
  • Processed transactions accurately using point-of-sale systems to enhance customer experience.
  • Collaborated with team members to streamline service processes and improve response times.

Education

High School Diploma -

Rutherford Opportunity Center
Forest City, NC
06-2013

Skills

  • Software installation
  • System administration
  • Technical training leadership
  • Remote support
  • Flexibility
  • Learning agility
  • Operating system proficiency
  • Software diagnostics
  • Problem-solving
  • Attention to detail
  • Multitasking
  • Excellent communication

Timeline

Technical Support Advisor

Transcom USA

Technical Support Advisor

VXI Global Solutions - Canton

Sales Associate

Metro by T-Mobile

Customer Service Representative

Cricket Wireless

High School Diploma -

Rutherford Opportunity Center

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