Summary
Overview
Work History
Education
Skills
Timeline
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BRANDON MALONE

Upper Darby,PA

Summary

Results-oriented Sales Floor Associate with deep understanding of sales principles and customer service practices. Self-motivated, out going and a friendly individual with strong desire to succeed and meet goals.

Overview

7
7
years of professional experience

Work History

Store Associate

Aldi
10.2022 - Current
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
  • Maintained clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Assisted with inventory management, ensuring accurate counts and proper storage of products.
  • Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
  • Processed returns and exchanges efficiently, adhering to company policies and procedures.
  • Handled cash register operations accurately, balancing drawers at end of each shift.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Facilitated smooth checkout experiences for customers by quickly scanning items, bagging purchases, and processing payments appropriately.

Customer Service Representative

Lowes
01.2021 - 06.2022
  • Work with all departments to help solve customers problem
  • Help customer to return damaged merchandise
  • Help customers with any issues that may come up with online/in store orders
  • Help customers with purchases as well as creating orders if needed
  • Cross trained as cashier
  • Organizing returns for restocked
  • Providing good customer service to all customers
  • Resolve issues with vendors regarding customers orders
  • Processing any and all forms of returns needed

Cashier

Bright Pizzeria
06.2020 - 01.2021
  • Greet and welcome customers in a friendly manner
  • Work with cooks to ensure customers order is carried out correctly
  • Organizing orders in chronological order to ensure speedy process
  • Take and record orders from walk-ins as well as over the phone
  • Preparing customers orders for delivery
  • Balance register at end of shift
  • Carry out lottery transactions as well as balancing lottery money
  • Maintaining clean environment during and after shift

Assistant Manager

Dollar Tree
01.2019 - 10.2019
  • Led a team of 3-4 cashiers each shift
  • In charge of opening/closing store
  • Balanced every till used during shift
  • Scheduled employees to cover call outs
  • Reorganization of seasonal merchandise
  • Scanning/packing seasonal products for storage
  • Marking/scanning damaged goods
  • Scheduled breaks and shift changes accordingly
  • Daily security/ safety checks
  • Balancing safe after shift
  • Stocking merchandise when needed
  • Unloading/processing freight
  • Scanned/processed online orders.

Cashier

Dollar Tree
10.2018 - 01.2019
  • Displayed great customer service throughout shift
  • Carried out transactions in a timely manner
  • Front and faced front end/ registers
  • Processed, and scanned returns
  • Cleaned all aisles to ensure safe environment for all customers
  • Bagged customers orders efficiently and effectively
  • Obtained thorough knowledge of products sold to assist customers in locating and purchasing items
  • Solved complaints by customers and issued credits for returned merchandise.

Cashier

Renders
04.2017 - 07.2017
  • Processed customers payments accurately and efficiently
  • Used correct PLU's for produce and bulk items
  • Retain all codes for PLU's to ensure speedier transaction
  • Make change, cash checks, and issue receipts to customers
  • Bagged customers purchases in tidy, prompt manner
  • Greeted all customers upon entry
  • Carried out sales of tobacco products as well as scanning identification
  • Balanced till before and after shift
  • Maintained all aisles as well as bathrooms to ensure customers satisfaction
  • Front and face/stock front end.

Education

High School Diploma -

Upper Darby Highschool
Upper Darby, PA
06.2018

Skills

  • Problem-solving
  • Multitasking
  • Verbal communication
  • Customer service excellence
  • Retail operations
  • Time management
  • Team Collaboration
  • Patience and empathy demonstration

Timeline

Store Associate

Aldi
10.2022 - Current

Customer Service Representative

Lowes
01.2021 - 06.2022

Cashier

Bright Pizzeria
06.2020 - 01.2021

Assistant Manager

Dollar Tree
01.2019 - 10.2019

Cashier

Dollar Tree
10.2018 - 01.2019

Cashier

Renders
04.2017 - 07.2017

High School Diploma -

Upper Darby Highschool

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BRANDON MALONE